Snr Manager: Financial Services Products

SUMMARY:
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POSITION INFO:

Responsibilities Include:

Management and Business Planning

• Strategically link activities to business objectives, prioritising the products functions and ensure the
  effective implementation of strategies for areas of responsibility.
• Align approved functional strategies to overall business strategy.
• Develop and ensure the effective implementation of functional business plans Identify key social,
  political, and societal issues and implement strategies to meet the challenges.
•  Participate towards Exco, Exco Committees and Exco decisions for the effective planning of the
  Group’s activities.

Lead the Financial Service business unit

• Develop, recommend for approval an own product vision and roadmap aligned with Group’s goals
  and market trends.
• Formulate a comprehensive short to long-term products strategy for the approval of the Business
  Development Director for the Group.
• Define product success metrics and track progress towards achieving them against the strategy and
  set goals.
• Oversee the mangers and specialist in the structure’s to ensuring product performance, market
  acceptance and revenue targets by ensuring that product performance and acceptance measured
  revenue targets.
• Build the Lending and Investment structure ensuring that it is fit for purpose to deliver the Group
  objectives under the guidance of the Business Development Director.
• Give input to the Business Director to secure executive approvals for product strategy and resource
  allocation
• Implement approved innovation projects that will increase revenue streams profitably.
• Assess, develop business cases and recommendations for considerations to Exco, including
  business partnerships for the enhancement of the Lending and Savings and investment products.
• Manage new business generating initiatives under Lending and Investment and their implementation
• Maximize revenue growth for the product portfolio by implementing strategic objectives.
• Drive market share gain or customer acquisition targets through the applicable teams.
• Manage product satisfaction and retention rates by monitoring against set objectives and target.
• Lead the development of commercially sound optimal business.
• Ensure that the initiative’s performance metrics meets the required return on investment.
• Manage stakeholders expectation at different levels to identify areas of innovation and growth and
  implement successful ideas. Engage with internal and external stakeholders to enhance innovative
  thinking in the Group.
• Develop and implement effective communication plans for the department under the guidance of the
  Business Development Director.
• Collaborate with the finance department to ensure that good financial practices are adhered to.
• Manage the effective rollout by the product and sales teams and develop the go-to-market plan tools
  under the guidance of Business Development Director.
• Present and manage the capital and operational budgets of the department.
• Manage effective communication between all supporting business units by regular engagements.
  Micro-lending and Savings and Investment Products
• Forecast sales targets to be achieved through sales activities by continuously analysing the market
  size and opportunity.
• Manage the key business metrics (i.e. Profitability, market development and penetration, retention,
  customer service, etc.) to deliver business opportunities with the support of Business Development
  Director.

Credit and Operations Management

• Lead the Credit and operations team to effectively manage the lending business optimally.
• Develop and implement credit risk mechanisms that ensures that the business is effectively
  managed against high bad debt.
• Develop and implement operationally sound processes and good business practices.
• Manage the regulatory reporting requirements to always ensure compliance.
  Manage key stakeholder and third-party relations
• Collaborate in delivering the Group value proposition through strategic partners.
• Promote strong brand awareness with external stakeholders.
• Proactively stay abreast with industry trends and recommend appropriate innovative solutions to
  support the Lending and Savings and investment products.
• Establish strategic alliances with third parties for identified business opportunities.

Manage business risks

• Identify and manage the business risks and ensure compliance to regulation requirements.
• Manage the application of credit risk models and metrics to manage the credit risks.
• Manage the credit limits and ensure that they are aligned to the approved credit policy.

People management

• Develop a fit-for-purpose structure and resources allocation to support delivery of business
  objectives and sustainable growth.
• Build and lead an effective team that works collaboratively toward achieving the Group’s goals.
• Define the roles, responsibilities, manpower modelling and measurable objectives to deliver business
  objectives.
• Develop and manage the KPA’s and KPI’s of the direct reports. Ensure that the people management
  processes, including the performance management process are adhered to, implemented, and
  monitored.
• Coaching and mentoring of Managers and department structures. Implement rewards and
  recognition systems that support the business objectives.
• Ensure development among the teams for succession planning.
• Develop and implement a high-performance culture in conjunction with the HR department.

Requirements:

• A post -graduate degree / MBA
• A qualification in strategy, leadership, business Management, or Credit management will be an
  advantage.

Experience And Knowledge Required For The Position:

• 5 to 8 years of experience in banking product management (Lending and Savings and investment),
  with at least 2 years in a leadership role
• Proven track record of successful product launches and market success
• Strong understanding of the financial sector and competitive landscape
• Excellent communication, interpersonal, and presentation skills
• Ability to lead and manage cross-functional teams effectively.
• Strong analytical and problem-solving skills
• Experience with Agile development methodologies.
• Data analysis skills and experience with business intelligence tools
• Strong understanding of customer experience (CX) best practices
• Highly proficient at project planning, budgeting, and oversight.