Snr Level 3 FINANCE SOFTWARE Support - Property

SUMMARY:
Do you live in Cape Town and have proven expertise in an IT customer facing support role dealing with financial accounting software, where you can add value to our UK Client's hybrid team based in SA?
 
Essential to be proficient in:
Bootstrap, PHP frameworks like Code Igniter, LAMP (Linux, Apache, MySQL, PHP), JavaScript, CSS, Git/Subversion.

POSITION INFO:
REQUIREMENTS

• 3-5 years of customer-facing experience providing support for financial accounting software, in the property management sector.
• Strong technical troubleshooting skills with the ability to interpret and resolve issues, particularly in relation to financial software.
• Previous experience in the IT industry, including standards, solutions modeling, and systems behavior, would be beneficial.
• Familiarity with SaaS environments is highly advantageous.
• Ability to clearly explain technical issues to non-technical users.
• Web technologies: Bootstrap, PHP frameworks like Code Igniter, LAMP (Linux, Apache, MySQL, PHP), JavaScript, CSS, Git/Subversion.
• A self-starter with a passion for working in a fast-paced, agile environment.
• Experience with the following is non-negotiable:
• Proven expertise in financial accounting software (preferably in property management).
• 3rd line technical support experience with the ability to manage and resolve complex technical issues.
• Solid experience with customer-facing roles in technical support.

• Provide 1st, 2nd, and 3rd line technical support for Blocks Online customers, ensuring issues related to our software (including financial and accounting elements) are resolved in a timely manner.
• Lead or participate in the onboarding of new customers, including software setup, implementation, and training.
• Test and deploy SaaS solutions while managing technical scopes and client expectations.
• Develop Statements of Work (SOWs) to ensure successful solution deployments.
• Work closely with the management team to create best practice technical support processes and workflows aligned with business objectives.
• Keep up-to-date with technology trends and industry best practices