Snr Cloud Engineer/Azure Expert

SUMMARY:
Snr Cloud Engineer/Azure Expert

POSITION INFO:

Snr Cloud Engineer/Azure Expert

Location: South Africa, remote

Salary: R45,000to R65 000pm

Company Overview:

USA-based company, specializing in providing software and multi-tenant Cloud Platform as a Service (PaaS) solutions tailored to IT Service organizations, including ISVs, MSPs, and TSPs.

Solid RDS/AVD or related VDi/DaaS core technologies expertise is required

The company''s mission is to simplify and streamline Cloud Services for end-user computing, applications, and communication.

Job Description:

As an Azure Expert, you will be responsible for managing virtual infrastructure, supporting Cloud migrations, and providing Tier 2 support for our Azure-based software platform. This role requires excellent knowledge and experience with virtual machines and a deep understanding of Azure services. Additionally, you will be involved in developing documentation for our white-labeled Azure-based tools and troubleshooting any bugs or issues that arise on the platform.

Key Responsibilities:

Manage Virtual Infrastructure: Oversee and maintain virtual infrastructure to ensure optimal performance and scalability.

Support Cloud Migrations: Assist in planning and executing Cloud migrations for clients, leveraging Azure services.

Tier 2 Support: Provide technical support to clients, addressing issues related to our Azure-based software platform and resolving escalated tickets.

Documentation Development: Develop comprehensive documentation for our white-labeled Azure-based tools, including setup guides, troubleshooting manuals, and best practices.

Bug Fixing: Identify and troubleshoot bugs or issues on our Azure-based software platform, working closely with the development team to implement solutions.

Collaboration: Collaborate with cross-functional teams, including developers, QA engineers, and project managers, to ensure the smooth operation of our Cloud services.

Requirements:

Expertise in Azure: In-depth knowledge and experience with Azure services, including but not limited to virtual machines, Azure Active Directory, Azure Networking, and Azure Storage.

Virtualization Experience: Strong understanding of virtualization technologies, particularly virtual machines, and experience managing virtual infrastructure.

Cloud Migrations: Proven experience in planning and executing Cloud migrations, with a focus on Azure.

Technical Support Skills: Ability to provide Tier 2 technical support, troubleshoot issues, and resolve problems efficiently.

Documentation Skills: Proficiency in documenting technical processes, procedures, and troubleshooting steps.

Problem-Solving Abilities: Strong analytical and problem-solving skills, with the ability to quickly diagnose and resolve technical issues.

Time Management: Capable of working in a fast-paced environment, managing multiple tasks simultaneously, and meeting deadlines.

Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate technical concepts to both technical and non-technical audiences.

Availability: Must be able to work within the time zone of Austin, TX, USA (GMT-5), to collaborate effectively with the team based in the USA.

If you meet the requirements and are passionate about Cloud technologies, we encourage you to apply for this exciting opportunity to join our team as a Cloud Engineer/Azure Expert.

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