Site Account Manager

SUMMARY:
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POSITION INFO:

We are seeking a highly motivated Site Account Manager to join our dynamic Sales Team. The successful candidate will be responsible for building and maintaining strong, long-term relationships with key decision-makers at customer sites. This role requires a focus on promoting value-added offerings, ensuring high levels of customer satisfaction, and driving business growth through account management.

Key Responsibilities:

• Develop and sustain strong relationships with key site-level decision-makers.
• Provide continuous process support to improve customer satisfaction and optimize plant operations.
• Identify opportunities for improvement and lead generation during plant visits.
• Focus on after-market business, while also identifying and conveying investment (capex) opportunities.
• Collaborate with internal teams to ensure alignment and seamless customer service.
• Coordinate customer-facing activities, ensuring the best resources and channels are used.
• Understand customer business needs and effectively communicate the company’s value proposition.
• Drive account planning and implementation, including strategy, budgeting, sales roadmap, and activity plans.
• Manage and share information on installed base, plant performance, and shutdown schedules.
• Lead customer satisfaction surveys and ensure continuous improvement efforts.
• Support accounts receivable and payment collection processes.

Required Qualifications & Experience:

• Education: Matric (Grade 12) required; a degree, diploma, or artisan qualification in Metallurgical, Chemical, or Mechanical Engineering is advantageous.
• Language Skills: Fluent in English and Mandarin.
• Experience: At least 4 years of relevant work experience in a similar role.
• Skills: Proficiency in Customer Relationship Management tools, Microsoft Excel, Word, and PowerPoint.
• Experience in Sales/Account Management: Sales or account management experience is a plus.
• Other Skills: Strong communication, negotiation, and influencing skills; ability to work under pressure and meet deadlines.

Desired Competencies:

• A customer-centric mindset with the ability to convert customer needs into profitable solutions.
• Strong interpersonal and communication skills, with excellent presentation and facilitation capabilities.
• High attention to detail and accuracy.
• A motivated self-starter with the ability to manage time effectively.
• Willingness to travel within Southern Africa and abroad.
• Ability to work flexible hours when necessary to meet deadlines.
• A continuous desire to learn and grow professionally.

What We Offer:

• Purpose-driven Work: Be part of transforming the industry with more sustainable solutions.
• Compensation: Competitive salary with global incentive programs tied to business performance.
• Work Flexibility: Hybrid working possibilities to support work-life balance.
• Inclusive Culture: Join a team that fosters diversity and supports personal and professional development.
• Learning Opportunities: Access to continuous growth and development programs, global career opportunities, and mentoring.