Service Sales Engineer - Power Technique Services

SUMMARY:
Our client in the engineering sector is seeking a Service Sales Engineer to join the team. The successful candidate is responsible for preparing quotations, driving customer satisfaction, and growing the power service business by increasing market share and ensuring sales targets are met. This role includes regular customer interactions, competitor analysis, and collaboration with internal teams to support both sales and service operations.

POSITION INFO:
Duties And Responsibilities

• To prepare Part, Service and Repair quotations for Customers.
• To ensure that the sales targets, GP and Market contribution for both service operations and part sales are met within the area of responsibility.
• To continuously drive customer satisfaction by facilitating prompt and efficient service.
• To grow the Power Service business by actively improving the 1:1 Ratio and increasing customer share in the equipment population.
• Maintain and increase customer share by conducting regular customer visits in your area of responsibility.
• Prepare monthly reports of activities and statistics of quotations vs. orders received (SAP Cloud).
• Monitor and reporting of all competitor and pirate activity in the area and at key customers.
• Stay current with technical and product training to ensure up-to-date knowledge and expertise.
• Analyse and report on competitors’ pricing structures and any changes.
• Involvement of tenders, quotations and proposals.
• Support the collection process for overdue accounts from sales.
• Monthly/quarterly structure quality meetings with key clients.
• Perform any functions or duties as required in accordance with “The Way We Do Things” guidelines.
• Enhance the company’s image by actively promoting our services, spare parts, and sales offerings.
• Collaborate with the marketing team on service proposals and contribute to monthly sales meeting reports.

• Minimum of five years’ experience in retail and after-sales business.
• Proven ability to cultivate and enhance customer relationships.
• Strong planning and organisational abilities.
• Capability to turn quotations into successful sales.
• Suitable tertiary qualification - N6 and or Sales and Marketing qualification.
• Valid driver’s license.
• Valid passport.
• Demonstrates confidence and excels in collaborative team environments.
• Computer literate (majority of work relate to AC SAP systems).
• Strong time management and organisational skills.
• Exceptional interpersonal and communication abilities.
• Highly self-motivated with a proven ability to work independently.