Service Sales Engineer - After Sales

SUMMARY:
Our client in the engineering sector is looking for a Service Sales Engineer to join their team. The ideal candidate will drive after-sales excellence by preparing accurate quotations, fostering customer satisfaction, and growing the power service business. The successful candidate will need to maintain strong customer relationships, increase market share in after-sales services, ensure sales targets are met, provide support for after-sales operations, and collaborate closely with internal teams to enhance service delivery and customer experience.

POSITION INFO:
Duties And Responsibilities

• To prepare Part, Service and Repair quotations for Customers.
• To ensure that the sales targets, GP and Market contribution for both service operations and part sales are met within the area of responsibility.
• To continuously drive customer satisfaction by facilitating prompt and efficient service.
• Maintain and increase customer share by conducting regular customer visits in your area of responsibility.
• Prepare monthly reports of activities and statistics of quotations vs. orders received (SAP Cloud).
• Monitor and reporting of all competitor and pirate activity in the area and at key customers.
• Stay current with technical and product training to ensure up-to-date knowledge and expertise.
• Analyse and report on competitors’ pricing structures and any changes.
• Involvement of tenders, quotations and proposals.
• Support the collection process for overdue accounts from sales.
• Monthly/quarterly structure quality meetings with key clients.
• Perform any functions or duties as required in accordance with “The Way We Do Things” guidelines.
• Enhance the company’s image by actively promoting our services, spare parts, and sales offerings.
• Collaborate with the marketing team on service proposals and contribute to monthly sales meeting reports.

• Minimum of 3 years’ experience in retail and after-sales business.
• Proven ability to cultivate and enhance customer relationships.
• Strong planning and organisational abilities.
• Capability to turn quotations into successful sales.
• Suitable tertiary qualification - N6 and or Sales and Marketing qualification.
• Valid driver’s license.
• Valid passport.
• Demonstrates confidence and excels in collaborative team environments.
• Computer literate (majority of work relates to AC SAP systems) and cloud.
• Strong time management and organisational skills.
• Exceptional interpersonal and communication abilities.
• Highly self-motivated with a proven ability to work independently.