Service Manager (lifting equipment)

Recruiter:

Fusion Personnel

Job Ref:

JHB005292/KM

Date posted:

Monday, February 17, 2025

Location:

Johannesburg, South Africa

Salary:

70000 Monthly

SUMMARY:
Well established company on the East Rand seeks a Service Manager from earthmoving or industrial equipment industry

POSITION INFO:
Minimum Requirements

Appropriate Business Administration qualifications advantageous
Preference will be given to persons who have experience in service management, working specifically on Industrial Equipment
Diesel / Auto Electrical / Forklift trade or related trade test certificate will be advantageous
A materials handling servicing background advantageous
Ability to balance strategic and operational involvement.
Proven track record of staff management

Duties will include:

Delegate and direct service tasks and monitor progress
Taking ownership of issues and following problems through to resolution
Develop service procedures, policies and standards
Monitor dispatch of products against targets and take corrective action when need be
Liaise with customers as required and ensure effective customer feedback
Keep accurate records and document customer service actions and discussions
Assist in the resolution of disputes
Keep abreast of industry’s developments
Implement and maintain company health and safety and quality standards.
Achieve departmental budget requirements and national service KPI’s (monthly/quarterly/annually)

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