Service Manager

SUMMARY:
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POSITION INFO:

Service Manager

Automotive Industry: Service Manager

Location: South Africa
Position: Service Manager
Industry: Premium Automotive

Are you a driven and passionate leader in the automotive industry? Do you have a strong background in managing high-performance service operations? Our organisation seeking a dynamic Service Manager to join our team.

Key Responsibilities:

• Oversee the daily operations of the Service Department, ensuring the highest levels of customer satisfaction and operational efficiency.
• Lead, motivate, and develop a high-performing team of service advisors, technicians, and support staff.
• Maintain and enhance the service/aftersales departments exceptional service standards by delivering an outstanding customer experience.
• Manage service department KPIs, ensuring consistent achievement of sales targets, productivity goals, and cost control.
• Ensure compliance with all safety and quality regulations, adhering to the automotive’s global brand standards.
• Build and maintain strong relationships with customers, addressing their needs and concerns promptly and effectively.
• Implement effective processes for managing service bookings, repairs, and vehicle maintenance.
• Analyse service reports and customer feedback to identify opportunities for improvement.

Requirements:

• Proven experience in a service management role, ideally within the automotive industry (preferably premium brands).
• Strong leadership, communication, and interpersonal skills, with the ability to inspire and develop a team.
• Extensive knowledge of automotive service processes, repairs, and maintenance.
• Familiarity with premium products, systems, and culture is an advantage.
• Strong financial acumen and experience managing departmental budgets and KPIs.
• A customer-centric mindset with a passion for delivering superior service.
• Ability to thrive in a fast-paced, ever-changing environment.

Qualifications:

• Degree or Diploma in Business, Automotive Management, or a related field (preferred).
• Minimum of 3-5 years of experience in an automotive service environment, with at least 2 years in a managerial role.
• Valid driver’s license.