Service Manager

SUMMARY:
Looking for your Senior/Service Management experience in the Material Handling Equipment/Lifting Equipment/Industrial Equipment industry

POSITION INFO:

MINIMUM REQUIREMENTS

• Appropriate Business Administration qualification plus a minimum of 3 years working experience as a Service/Maintenance Manager working specifically on Industrial Equipment
• Diesel / Auto Electrical / Forklift trade or related trade test certificate will be advantageous

DUTIES

• Recruit, manage, mentor and develop the Service team
• Ensure effective communication of relevant information between departments
• Monitor processes and implement/maintain/improve systems to ensure effective and efficient outcomes
• Maintain an orderly workflow according to priorities
• Delegate and direct service tasks; monitor the progress of all current and pending projects
• Taking ownership of issues and following problems through to resolution/customer satisfaction
• Develop service procedures, policies and standards
• Monitor dispatch of products/delivery against targets and take timeous corrective action
• Liaise with customers as required and ensure effective customer feedback
• Keep accurate records and document customer service actions and discussions
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Implement and maintain company health and safety and quality standards
• Achieve departmental budget requirements and national service KPI’s (monthly/quarterly/annually)