Service Manager

SUMMARY:
INTRODUCTION:
Please kindly take the time to read the job specification before applying.
 
Our client, an established and very busy dealership in KZN – Durban is seeking to employ an EXPERIENCED COMMERCIAL DEALERSHIP SERVICE MANAGER that is self-motivated, friendly, and hardworking. 
The SERVICE MANAGER will be responsible for the complete Management of the departments.

POSITION INFO:
Position: Service Manager
Industry: Automotive
Location: KZN - Durban
Salary: Market related


MINIMUM REQUIREMENTS:

• Minimum of 5+ years’ experience as Commercial Dealership Service Manager in a high-volume dealership
• Senior Certificate
• Valid South African Driver’s License Code 14 Essential (Or be obtained within 1st year of employment)
• Ability to manage total financial and budgeting aspect of the department
• Fluent in both IsiZulu and English

• Valuations of trade in vehicles
• Excellent communication skills
• Strong interpersonal and leadership skills
• High Level of motivation, initiative and integrity

• Ensure high-quality service work and standards are met for all services and repairs
• Contribute to customer satisfaction through proper execution of service and repair requirements
• Ensure timely delivery of repaired vehicles
• Oversee training of technicians and apprentices
• Maintain a safe working environment
• Set and monitor targeted appointment rates
• Increase service and parts sales
• Increase market share
• Monitor and control expenses
• Reduce job stoppages and time taken for repairs
• Minimize repeat repairs and comebacks
• Maintain technician motivation and morale
• Ensure employee retention and satisfaction
• Minimize vehicle carryovers
• Maintain a clean and orderly workshop using 4S principles
• Meet manufacturer's technical performance and operational guidelines
• Meet dealer's performance and profit guidelines
• Oversee daily manpower allocation and capacity planning
• Support frontline staff during peak hours for customer relationship building
• Assist with repair explanations to customers when required
• Distribute repair orders to appropriate technicians based on skill and priority
• Assist technicians with difficult diagnoses
• Monitor work progress to ensure timely completion
• Maintain accurate time-keeping records for technicians
• Conduct quality control inspections
• Keep frontline staff informed of delays and additional work found
• Review and approve service invoices and credit notes
• Oversee warranty and goodwill cases
• Establish and implement a service reminder system
• Set yearly technical staff training targets
• Cultivate business relationships with retail and fleet customers
• Develop marketing strategies for new business acquisition
• Analyse market competitors, conditions, and campaign effectiveness
• Monitor and analyse key performance indicators
• Ensure franchisor facility standards are maintained
• Set and monitor service performance targets
• Monitor and act on customer satisfaction reports and trends
• Resolve customer complaints efficiently
• Ensure availability and maintenance of tools and equipment
• Act as a mentor to apprentices and trainees
• Attend new model training courses and conduct in-house training
• Lead, control, and motivate service technicians
• Conduct regular technician meetings
• Monitor service shop environmental and safety issues
• Maintain regular contact with franchisor after-sales and technical staff
• Meet with Dealer Principal and frontline managers regularly
• Formulate and implement service department promotions
• Monitor staff attendance and process leave applications
• Complete and submit staff incentive claims
• Allocate cost centres and authorize sublet and material buy-out invoices
• Review and discuss warranty register reports with Dealer Principal
• Manage outstanding cash sales and work-in-progress reports

• The processing of your personal information and sharing it with third parties for verifications.
• The exercising of your rights provided for by POPIA.
• To acknowledge that Hutech International Group (Pty) Ltd will keep the record of your personal information confidential.