Service Manager

SUMMARY:
New Automotive OEM has hit the SA Market and looking for an experienced Service Manager to join their Automotive Brand in Midrand

POSITION INFO:

Job Summary:

Key Responsibilities:

1. Customer Service Management:
   
   • Ensure high levels of customer satisfaction by addressing customer complaints and inquiries promptly and effectively.
   • Develop and implement strategies to enhance customer service and retention.
2. Operations Management:
   
   • Oversee the daily operations of the service department, ensuring efficient workflow and productivity.
   • Manage service schedules, ensuring timely and accurate completion of service tasks.
   • Ensure compliance with OEM service standards and guidelines.
3. Team Leadership:
   
   • Recruit, train, and supervise service department staff, including technicians, service advisors, and support personnel.
   • Conduct regular performance reviews and provide coaching and development opportunities.
   • Foster a positive and collaborative team environment.
4. Quality Control:
   
   • Implement and monitor quality control processes to ensure all services are performed to the highest standards.
   • Conduct regular audits and inspections to maintain compliance with OEM requirements.
5. Financial Management:
   
   • Develop and manage the service department budget, including forecasting and controlling expenses.
   • Monitor and analyze financial performance, implementing strategies to achieve financial targets.
6. Inventory and Parts Management:
   
   • Oversee inventory levels of parts and supplies, ensuring availability for service tasks while minimizing excess stock.
   • Establish relationships with OEM parts suppliers to secure favorable terms and timely delivery.
   • Coordinate with the parts department to ensure timely and accurate parts availability for service tasks.
7. Warranty Management:
   
   • Oversee the administration of warranties, ensuring accurate processing and compliance with OEM warranty policies.
   • Handle customer warranty claims efficiently, providing clear communication and resolution.
   • Maintain detailed records of all warranty transactions and submissions.
8. Aftersales Management:
   
   • Develop and implement aftersales strategies to drive customer loyalty and repeat business.
   • Coordinate with the aftersales department to ensure seamless integration of service and sales functions.
   • Monitor aftersales performance and implement improvements as necessary.
9. Technical Department Management:
   
   • Supervise the technical department, ensuring technicians are trained and equipped to perform high-quality service and repairs.
   • Stay updated on the latest automotive technologies and tools, ensuring the technical department is equipped with the necessary resources.
   • Implement new technologies and processes to improve service efficiency and quality.
10. Compliance and Safety:
    
    • Ensure compliance with all safety regulations and environmental standards.
    • Implement safety protocols and conduct regular training to ensure a safe working environment.

Qualifications: