Service Leader

Recruiter:

Network Recruitment

Job Ref:

NES020947/KOMU

Date posted:

Thursday, February 20, 2025

Location:

Centurion, South Africa

SUMMARY:

Seeking a Service Department (Technical) / Team Leader (in Gauteng) for a global group's production plant (heating and ventilation).

POSITION INFO:
Responsibilities:

Review, analyse and maintain CRM data accuracy and integrity
Identify and resolve data inconsistencies, generating reports on service trends and KPIs
Develop and implement strategies to improve CRM workflows and align with departmental goals
Monitor warranty claims and service orders to ensure compliance with company policies
Support inventory management, ensuring consistent quality and customer satisfaction
Address escalated customer complaints and implement preventative measures
Guide the daily team activities to meet quality and process standards
Mentor team members, providing technical support and fostering collaboration
Encourage professional development and maintain team motivation
Serve as the point of contact for escalated issues from service centres and customers
Strengthen relationships with service centres, retailers and customers
Assist the Parts and Service Manager with service network monitoring and expansion
Analyse market trends, recommend process improvements and identify sales opportunities for spare parts and services

Requirements:

Bachelor’s Degree in a related technical field
Certifications or training in CRM systems and leadership development
Minimum of 2 years in plumbing, construction, or a related technical industry
At least 5 years in after-sales or customer service environments
Proven leadership experience in team management and process improvement
Familiarity with warranty processing or technical support is preferred
Proficiency in CRM systems and data management
Strong analytical, problem-solving, and reporting skills
Exceptional communication and interpersonal abilities
Strong organizational and time-management capabilities

Similar jobs you might be interested in:

Plumbing Operations Manager
Location: Centurion
Salary:
CLC is based in Centurion, Gauteng, and operates mostly within the Short-Term Insurance Industry. CLC is a dynamic and forward-thinking company committed to delivering excellence. As a leader in our field, we pride ourselves on innovation, professionalism, and a commitment to our clients' success.CLC is recruiting for a plumbing Operations manager to join our plumbing Department.
17 days ago

Service Leader
Location: Centurion
Salary:
Seeking a Service Department (Technical) / Team Leader (in Gauteng) for a global group's production plant (heating and ventilation).
2 days ago

Maintenance Technician
Location: Pretoria
Salary: 180000 Annually
Our client, based in Silverton, is looking for an experienced Maintenance Technician with expertise in machine maintenance, specifically pneumatics, hydraulics, to join their innovative team. The ideal candidate is a go-getter, hands-on, and ready to maintain and service a range of equipment while continuing to learn and grow. If you have the technical skills and a proactive mindset, apply now and...
9 days ago

Property Services Manager
Location: Johannesburg
Salary:
Are you a vibrant Property Services manager looking foward to embark on a new role? We have a permanent role in Sandton where we need you to be in charge of maintenance management of building services, all mechanical, electrical, structural, and civil aspects of each asset within the official investment strategy of each asset and the financial reporting thereof including but not limited to budgeti...
9 days ago

Admin Assistant, PA & Office Manager
Location: Pretoria
Salary: 10000 Monthly
Our Client in the plumbing, electrical and construction industry is seeking an office manager. Individuals need to be fluent in English & Afrikaans. Matric Certificate is mandatory.
10 days ago

Area Sales Manager
Location: Johannesburg
Salary: 380 000 Annually
An exciting opportunity for an experienced Area Sales manager to drive growth in the plumbing industry! Join a leading team based in the heart of the East Rand.
15 days ago

Maintenance Technician
Location: Midrand
Salary: R180 000 Annually
Our client is looking for a Maintenance Technician responsible for performing multiple repair and maintenance tasks throughout the day, as allocated through the Helpdesk or Operations manager.Duties & Responsibilities:General MaintenancePerform all repairs and maintenance tasks, including painting, cleaning, waterproofing, irrigation, replacement of globes & tubes, minor plumbing work, doo...
17 days ago

Maintenance Manager- Refrigeration
Location: Johannesburg
Salary: R750k to R800k per annum
47 days ago

Draughtsman Mechanical, Electrical and Plumbing
Location: Centurion
Salary:
9 days ago