Service Leader

Recruiter:

Network Recruitment

Job Ref:

NES020947/KOMU

Date posted:

Thursday, February 20, 2025

Location:

Centurion, South Africa

SUMMARY:

Seeking a Service Department (Technical) / Team Leader (in Gauteng) for a global group's production plant (heating and ventilation).

POSITION INFO:
Responsibilities:

Review, analyse and maintain CRM data accuracy and integrity
Identify and resolve data inconsistencies, generating reports on service trends and KPIs
Develop and implement strategies to improve CRM workflows and align with departmental goals
Monitor warranty claims and service orders to ensure compliance with company policies
Support inventory management, ensuring consistent quality and customer satisfaction
Address escalated customer complaints and implement preventative measures
Guide the daily team activities to meet quality and process standards
Mentor team members, providing technical support and fostering collaboration
Encourage professional development and maintain team motivation
Serve as the point of contact for escalated issues from service centres and customers
Strengthen relationships with service centres, retailers and customers
Assist the Parts and Service Manager with service network monitoring and expansion
Analyse market trends, recommend process improvements and identify sales opportunities for spare parts and services

Requirements:

Bachelor’s Degree in a related technical field
Certifications or training in CRM systems and leadership development
Minimum of 2 years in plumbing, construction, or a related technical industry
At least 5 years in after-sales or customer service environments
Proven leadership experience in team management and process improvement
Familiarity with warranty processing or technical support is preferred
Proficiency in CRM systems and data management
Strong analytical, problem-solving, and reporting skills
Exceptional communication and interpersonal abilities
Strong organizational and time-management capabilities

Similar jobs you might be interested in:

Customer Service Rep - OEM - East Rand
Location: Boksburg
Salary: Negotiable
Customer service Rep - OEM
5 days ago

Area Sales Manager
Location: Johannesburg
Salary: Salary
Honeydew
1 day ago

Sales Development Representative
Location: Johannesburg
Salary: Salary
Bryanston
1 day ago

Information and Communications Technology (ICT) Executive
Location: Johannesburg
Salary: Annually
Excellent career opportunity within a manufacturing company for an ICT Executive to facilitate, coordinate, and lead the implementation of a digital strategy within a large group
2 days ago

Regional Supplychain Operations Leader - Engineering
Location: Johannesburg
Salary: 2000000 Annually
The Sub-Saharan Africa Regional Supply Chain Operations Leader is responsible for developing and executing regional supply chain strategies in alignment with global and regional priorities. The goal is to support customers effectively and efficiently while ensuring safe and compliant operations. This role is a key part of the regional senior leadership team, requiring significant collaboration acr...
2 days ago

Service Leader
Location: Centurion
Salary:
Seeking a service Department (Technical) / Team Leader (in Gauteng) for a global group's production plant (heating and ventilation).
2 days ago

Logistics Manager
Location: Johannesburg
Salary:
Looking for a Logistics Manager to lead the effective execution of distribution plans, by tracking and overseeing the Logistics Interaction Centre processes, to achieve volume delivery, in alignment with the budget.
2 days ago

Group Procurement Manager
Location: Johannesburg
Salary: Annually
Excellent career opportunity within the manufacturing sector for a Procurement Group Manager to drive the purchasing strategy, policy and processes within a large group. Well known brand, very professional and pleasant environment.
3 days ago

Service Operations Manager
Location: Johannesburg
Salary:
A global leader in digital communication and retail marketing solutions is looking for a service Operations Manager to oversee operations across three regions.
3 days ago

Financial Manager - Remote
Location: Johannesburg
Salary:
International Work from Home opportunity as a Finance Manager. Are you a dynamic, ambitious finance professional ready to take your career to the next level? If you're hungry to grow, lead, and make a real impact, this role is your opportunity to shine.
3 days ago