Service Desk Change Manager

SUMMARY:

iOCO Infrastructure Services Invites You to Explore Possibilities.

We are seeking a Change Manager to join our team. As a Service Desk Change Manager, you’ll play a vital role in coordinating, assessing, and implementing IT changes with minimal disruption. You’ll collaborate with cross-functional teams, uphold best pr...

POSITION INFO:

iOCO Infrastructure Services Invites You to Explore Possibilities.

We are seeking a Change Manager to join our team. As a Service Desk Change Manager, you’ll play a vital role in coordinating, assessing, and implementing IT changes with minimal disruption. You’ll collaborate with cross-functional teams, uphold best practices, and keep operations running seamlessly.

 

What you’ll do:

• Develop and Implement Change Strategies: Create and execute effective change management plans that align with organizational goals.
• Stakeholder Engagement: Identify, communicate, and collaborate with key stakeholders to ensure buy-in and manage resistance.
• Problem-Solving Skills: Ability to identify and mitigate risks associated with change initiatives.
• Communication: Craft and deliver clear, consistent communication regarding changes to all levels of the organization.
• Leadership Skills: Ability to lead teams through change and inspire confidence.
• Training and Facilitation Skills: Proficiency in designing and conducting training sessions to support change adoption.
• Risk Management: Assess and mitigate risks related to change initiatives.
• Monitor Evaluate: Track progress, measure success, and adjust strategies as needed to ensure successful change adoption.
• Documentation Reporting: Maintain accurate records of change processes and provide regular updates to senior leadership
• Ensure that all CAB meetings are attended by representatives from the technical team, as well as the Change Manager
• Required to attend CAB meetings in South Africa, Eurasia, North America, and International CAB meetings across different time zones
• Managing and approving assets for new users, as well as overseeing the replacement of devices. This includes raising purchase orders with buyers for device parts that require replacement

Your expertise:

• Familiarity with established change management frameworks such as ADKAR, Kotter’s 8-Step Change Model, or Lewin’s Change Management Model.
• Experience in Change Management: Typically 3-5 years of experience in managing or supporting change initiatives.
• Project Management Experience: Experience in managing projects, especially in terms of process improvement or business transformation.
• Industry-Specific Experience: Some roles require experience within specific industries IT.
• Possess a thorough understanding of Dell products, including various laptops, desktops, and peripherals

Qualifications required:

• Grade 12
• Soft Skills
• ITIL 4 Foundation
• Management Skills
• Qualifications preferred:
  • Administration certification
  • Data analytics
  • Excel qualification
  • IT Knowledge on assets

Other information applicable to the opportunity:

• Contract Position: 6 Months 
• Work environment: Office Based
• Physical demands: Sitting, Standing, Walking
• Travel: Traveling to the office

Why work for us?

If the daily grind makes you wonder if there's more to life than work, get ready to discover a professional journey that embraces excellence without compromise.

You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.

At our core, we're challengers, disruptors, and innovators. We're a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We're talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.