Service Department Team Leader

Recruiter:

Network Recruitment

Job Ref:

NES020947/KOMU

Date posted:

Monday, March 31, 2025

Location:

Centurion, South Africa

SUMMARY:

The Service Lead plays a pivotal role in the Parts and Service Department by leading a small team, ensuring efficient operations, and delivering exceptional customer service. This role involves monitoring and managing CRM data to maintain data integrity, overseeing warranty claim processes, and supporting the Parts and Service Manager in various departmental activities.

POSITION INFO:
Service Department (Technical) / Team Leader (in Gauteng)

Responsibilities:

Review, analyse and maintain CRM data accuracy and integrity
Identify and resolve data inconsistencies, generating reports on service trends and KPIs
Develop and implement strategies to improve CRM workflows and align with departmental goals
Monitor warranty claims and service orders to ensure compliance with company policies
Support inventory management, ensuring consistent quality and customer satisfaction
Address escalated customer complaints and implement preventative measures
Guide the daily team activities to meet quality and process standards
Mentor team members, providing technical support and fostering collaboration
Encourage professional development and maintain team motivation
Serve as the point of contact for escalated issues from service centres and customers
Strengthen relationships with service centres, retailers and customers
Assist the Parts and Service Manager with service network monitoring and expansion
Analyse market trends, recommend process improvements and identify sales opportunities for spare parts and services

Requirements:

Bachelor’s Degree in a related technical field
Certifications or training in CRM systems and leadership development
Minimum of 2 years in plumbing, construction, or a related technical industry
At least 5 years in after-sales or customer service environments
Proven leadership experience in team management and process improvement
Familiarity with warranty processing or technical support is preferred
Proficiency in CRM systems and data management
Strong analytical, problem-solving, and reporting skills
Exceptional communication and interpersonal abilities
Strong organizational and time-management capabilities

Similar jobs you might be interested in:

Service Department Team Leader
Location: Centurion
Salary:
The service Lead plays a pivotal role in the Parts and service department by leading a small team, ensuring efficient operations, and delivering exceptional customer service. This role involves monitoring and managing CRM data to maintain data integrity, overseeing warranty claim processes, and supporting the Parts and service Manager in various departmental activities.
3 days ago

Senior Buyer
Location: Johannesburg
Salary: Monthly
Well known pharmaceutical / consumer health and wellness company is looking for an experienced Senior Buyer.
1 day ago

Payroll Accountant
Location: Johannesburg
Salary: Annually
Global legal practice is looking to appoint a Payroll Accountant
1 day ago

Corrugator Lead
Location: Johannesburg
Salary: R1 000 000 Annually
A reputable packaging company is looking to employ a Corrugator Lead in their busy and demanding production line. To lead and coordinate the group Corrugator department (People, Plant, Process and Systems) to achieve the required standard of product quality and output in the most efficient and effective manner
1 day ago

TJ 15145 - IT MANAGER (NOC) & CUSTOMER SERVICE
Location: Johannesburg
Salary: R700 000 – R850 000 negotiable
IT MANAGER (NOC) & CUSTOMER service
1 day ago

Pro Fitness Instructor
Location: Glenanda
Salary: Market related
Pro fitness instructor performs a dual role in giving group classes and operating within reception
1 day ago

Senior Pro Fitness Instructor
Location: Glenanda
Salary: Market related
Pro fitness instructor performs a dual role in giving group classes and operating within reception
1 day ago

JUNIOR COMPLIANCE ADMINISTRATOR
Location: Johannesburg
Salary: 20 000 Monthly
Position open to prospective Junior Compliance Administrators candidates in the insurance and financial sectorsAn insurance company based in Rivonia/Sandton is currently seeking a Compliance Trainee to ensure compliance with all external regulatory requirements, as well as with all internal policies.Ensuring operations within the business are conducted in a legal and ethical manner, while still me...
2 days ago

HR Office Administrator - Johannesburg
Location: Johannesburg
Salary: R10K Per Month - Permanent
APPLY NOW
2 days ago

Financial Manager - Operations
Location: Johannesburg
Salary:
A leading multinational company is looking for a dynamic and hands-on Financial Manager to provide strategic financial and commercial direction to the Operations department. This role offers an exciting opportunity to drive cost efficiency, optimise financial processes, and support long-term business growth in a fast-paced environment.
2 days ago