Service Delivery Manager

Recruiter:

Sydsen

Job Ref:

CAW006901/NT

Date posted:

Tuesday, April 8, 2025

Location:

Pretoria, South Africa

Salary:

62 500 Monthly

SUMMARY:
Service Delivery Manager - Pretoria East, Gauteng

POSITION INFO:
We are currently recruiting for an experienced and client-focused Service Delivery Manager to join a dynamic and fast-paced environment.

The ideal candidate will be responsible for overseeing the efficient and effective delivery of services to clients or internal stakeholders, ensuring the highest levels of performance and satisfaction.

Key Responsibilities:

Service Delivery Oversight: Ensure services are delivered in line with agreed SLAs and OLAs.
Client Relationship Management: Build and maintain strong relationships with clients, ensuring their needs are met and concerns are addressed promptly.
Continuous Service Improvement: Identify and implement improvements to enhance service quality and delivery processes.
Team Leadership: Lead and coordinate internal teams and third-party service providers to ensure seamless execution.
Incident Management: Take ownership of critical incidents, ensure timely resolution, and provide clear communication to all stakeholders.
Performance Monitoring: Track service delivery metrics and drive initiatives to maintain and improve performance standards.
Reporting: Prepare detailed reports and presentations on service performance for internal and external stakeholders.
Compliance: Ensure all service delivery processes comply with health & safety regulations and company policies.

Requirements:

Bachelor’s degree in Business Administration, Information Technology, or a related field.
ITIL certification or similar service management qualification (essential).
Proven experience in service delivery management, preferably in a technology or service-driven industry.
Experience in managing technical teams and working in client-facing roles.
Strong leadership, organizational, and interpersonal skills.
Excellent problem-solving, analytical, and negotiation abilities.
Proficiency in service management software and tools.
Ability to manage multiple projects and deadlines in a dynamic environment.
High attention to detail and a commitment to delivering quality solutions.
Excellent written and verbal communication skills.

Why Join This Team?

Be part of a results-driven, innovative environment.
Opportunity to work with a collaborative team of professionals.
Exposure to large-scale projects and enterprise clients.

Similar jobs you might be interested in:

Service Delivery Manager
Location: Pretoria
Salary: 62 500 Monthly
service delivery manager - Pretoria East, Gauteng
11 days ago

Service Delivery Manager
Location: Midrand
Salary:
Datacentrix is looking for an experienced service delivery manager (SDM) to be responsible for overseeing the delivery of IT services, with a focus on break-fix support and incident management. This role ensures that service levels are met, issues are resolved efficiently and client expectations are consistently exceeded. The SDM will work closely with technical teams, vendors and customers to mai...
16 days ago

GSOC Client Service Delivery Agent
Location: Pretoria
Salary:
32 days ago

Truck Sales Executive
Location: Johannesburg
Salary:
We invite candidates with truck sales experience to apply for the Truck Sales Executive position based in Isando Johannesburg.
2 days ago

Marketing Manager (Agri)
Location: Johannesburg
Salary: 50000 Monthly
Marketing manager (Agri).Responsibilities include developing and implementing comprehensive marketing strategies to elevate the brand positioning, drive awareness and consideration of products and services, and support tactical sales objectives through omnichannel marketing platforms. The Marketing manager will also play a crucial role in enhancing dealer marketing effectiveness and fostering cust...
2 days ago

Key Accounts Manager
Location: Johannesburg
Salary: Commensurate with experience - Monthly
Our client in the FMCG industry is seeking to appoint a dynamic and experienced National Key Accounts manager to join their team, based in Johannesburg (Sandton).Minimum of 5 years' experience in retail FMCG sales, with a proven track record of working with national and regional buyers at a senior level secures!Awesome career opportunity awaits!
2 days ago

Stock Controller / Warehouse Supervisor
Location: East Rand
Salary: Monthly
Stock Controller / Warehouse Supervisor required for a well-established company based on the East Rand!
2 days ago

Toll Collections Systems (TCS) Maintenance Manager
Location: Centurion
Salary:
Company: ScenivisionLocation: CenturionReports to: Project manager / Hardware Department managerMain Job Purpose: The TCS Maintenance manager will direct, coordinate and enhance activities related to the Toll Collection Systems (TCS) on the N3TC toll route. The primary focus is on:Ensuring that preventative and corrective maintenance is done on all electronic components, toll collection...
2 days ago

Technical Manager
Location: Johannesburg
Salary: Negotiable
An exciting opportunity exists for an experienced Technical manager to join a dynamic operation, where technical expertise, operational oversight, and customer satisfaction meet.
2 days ago

Customer Support Manager - Engineering Processing Equipment
Location: Johannesburg
Salary: Monthly
A well-established minerals processing equipment engineering company requires the above to lead and manage the customer support function to ensure excellent service delivery, strong client relationships, and sustainable growth in the aftermarket segment.
3 days ago