Service Delivery Manager

Recruiter:

Data Centrix

Job Ref:

JHB006544/LD

Date posted:

Wednesday, February 5, 2025

Location:

Portelizabeth, South Africa

SUMMARY:
Datacentrix Gqeberha (Port Elizabeth) is looking for a Service Delivery Manager to be permanently employed. Critical success factors for this role is a background in managing client SLA and needs to have knowledge of Infrastructure, Data Centers and Service Desk services.

POSITION INFO:
Purpose of Role:

Establishing and maintaining a constructive relationship between the service provider and the customer based on understanding the customer and their business drivers
Identifying changes to the customer environment and technology trends that could potentially impact the type, level or utilization of services provided
Establishing and articulating business requirements for new services or changes to existing services
Mediating in cases where there are conflicting requirements for services from different business units
Ensuring that the current and future service level requirements (service warranty) of customers are identified, understood

Qualifications and Experience

5 Years Service Delivery Management experience and successful track record
Matric or Grade 12
IT Related Tertiary Qualification (Degree or Diploma)
Project Management Certification
ITIL V3/V4 (Foundation Experience in Microsoft Office (Excel, Word, Power point and Outlook)
Ability to prioritise tasks efficiently and effectively.
Must be highly orginised.
Good written and verbal communication
Solid organizational skills including attention to detail and multi-tasking skills.
Critical thinking and problem solving.
Time management skills with ability to meet deadlines.
Must be able to work in a team.
Adaptability.
Able to tolerate stress.
Car and driver’s license.

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