Service Delivery Lead

Recruiter:

Staff Solutions Recruitment

Job Ref:

E.L002534/AK

Date posted:

Thursday, November 7, 2024

Location:

Uitenhage, South Africa

SUMMARY:
The Service Delivery Lead role in the IT Operations Department is responsible for overseeing, monitoring, and verifying the performance of IT operational services provided by the Group IT suppliers. This role will be based in Kariega.

POSITION INFO:
This role focuses on maintaining high standards in IT system and service operations for the National Sales Organisation and Dealers, supporting business strategic objectives.

Key Responsibilities:

Facilitate service transitions for new or updated services in IT Operations, collaborating with Information Systems teams for successful project completion.
Establish, review, and maintain operational methods, procedures, facilities, and tools.
Coordinate closely with stakeholders during operational disruptions and major incidents, ensuring swift investigation and resolution.
Oversee incident, problem, and continuity processes, providing information and clear communication to stakeholders.
Fully document incidents, implement preventative measures, and conduct trend analysis.
Drive actions to minimize service outages, conducting root cause analysis to prevent future occurrences.

Qualifications and Skills:

Minimum 3-year IT degree or diploma.
ITIL Foundation Certification.
5-7 years of experience in IT infrastructure and application management.
Skills in written and verbal communication, contract management, team leadership, and managing service provider relationships.
Ability to work under pressure and experience in setting and monitoring IT KPIs.
Knowledge of the motor industry is advantageous.

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