Service & Parts Controller

Recruiter:

MH Solutions

Job Ref:

CT001826/KD

Date posted:

Friday, February 21, 2025

Location:

Johannesburg, South Africa

SUMMARY:
SERVICE & PARTS CONTROLLER - JOHANNESBURG - ONE YEAR FIXED-TERM CONTRACT

POSITION INFO:
The main purpose of the role:
To assist customers and technical staff by coordinating services and assisting with on-site repairs, interacting with customers by providing feedback on current jobs, following up on open quotations, outstanding orders and scheduling of repairs or services. Also required to make courtesy calls after breakdown or services.
Responsibilities:
Customer Support:

Maintained an excellent relationship between the customer and the company
Providing customers with quotations on technical services and parts and follow-up on quotations
Process received customer orders and order confirmations
Provide feedback on ETA’s for ordered parts
Explore and resolve any discrepancies within service job returns
Process parts for returns to Germany (warranty/exchange)

Operations and Scheduling:

Effectively and efficiently planning engineers’ schedules, and accountable for the geographical area covered
Ensuring planned maintenance is arranged efficiently
Schedule work to be done accordingly and effectively maintaining job queues
Arrange travel and accommodation for Technicians when required.
Supporting the Service Management/Supervisory team
Provide afterhours support when on duty

Requirements:

Matric
Relevant certificate/degree or similar qualification
Minimum 5 years relevant experience in a similar role
High level of experience working on scheduling systems as well as SAP and Microsoft packages

PLEASE FORWARD YOUR UPDATED CV (MS WORD FORMAT) & CURRENT SALARY STRUCTURE TO:
Should you not hear from us within 2 weeks of the closing date, please deem your application unsuccessful.

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