Senior UX UI Designer

SUMMARY:
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POSITION INFO:

Job Description:

Design user interface and the visual and user-experience elements of digital products through
research, testing, planning and iteration. Translate high-level requirements into interactive designs,
and transform them into attractive, intuitive, and functional user interfaces.

Responsibilities:

• Work effectively with cross-functional teams to conceptualize products and services, leveraging data
  to drive original design ideas and decisions using Brand CI.
• Lead implementation and performance of techniques such as voice of the customer initiatives,
  journey mapping, and qualitative touchpoint analysis to identify customer pain points, challenges, and hurdles; advise on approaches to eliminate negative experiences and enhance customer interactions.
• Complete research and analyse data to develop and/or support a sound understanding of customer segments, trends, needs, and expectations.
• Define and deliver products and services that meet customer needs by selecting the best possible approaches available within established systems.
• Contribute to the management of partnering relationships with internal clients, building effective working relationships and providing high-quality professional services to support in delivering business strategy and plans.
• Identify shortcomings and suggest improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management program with guidance from a project/program manager.
• Support the implementation of differentiating customer experience initiatives, tools, and processes, including customer experience testing.
• Act as subject matter expert in an area of expertise. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.

Education & Experience

• Grade 12 or Equivalent
• Relevant design related qualification
• 5 or more years UX/UI design experience (Essential)
• Experience in the Financial Services Industry 

Reach  

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