Senior Travel Designer

SUMMARY:
Inbound DMC offering tailor-made African Safaris is looking for a Senior Travel Designer.
 
The Senior Travel Designer is responsible for generating and growing sales by securing, costing, and presenting journeys to sales agents accurately, efficiently, and timeously. To be equally invested in the “win” of each booking. The role requires a strong focus on sales, building relationships with sales agents, and providing exceptional customer service in a highly competitive environment with tight deadlines. The Travel Designer must have extensive knowledge of Southern and East African destinations, regional logistics, and in-depth supplier knowledge to maximize the mutually beneficial relationship with partners, their lodges/camps and areas they are located in.
 
This position can be based in either Johannesburg or Cape Town.

POSITION INFO:
Responsibilities:

Develop relationships with the Sales Agents
Generate and grow sales by securing, costing, and presenting journeys to sales agents in a timely manner
Foster and build strong relationships with sales agents to strengthen the bond and partnership, attending relevant familiarization trips with agents
Deliver a speedy service to sales agents, ensuring efficient communication and meeting tight deadlines.
Demonstrate a strong focus on sales and be equally invested in the success of each booking.
Liaise with the Reservations Manager on sales potential and any developments on the agent relationship for all bookings.
Continuous communication and excellent service delivery to agents at all times.

Requirements:

Matric certificate
Tertiary certificate in Travel & Tourism / Hospitality
At least 4-5 years’ experience in the Inbound Travel market
Senior experience in handling customer relationships and developing & promoting product and building journeys in the inbound travel industry.
In depth knowledge of Southern and East Africa.
Personal or educational travel experience is advantageous.
Knowledge of Mozambique, Mauritius and Seychelles, an added advantage.
Computer Literate (Microsoft Office: Outlook, Teams, Excel and Word).
Working knowledge of TourPlan and WETU or similar booking/operating system.
Excellent attention to detail.
Dynamic, creative, organised and excellent communication skills.
Thrives under pressure in the fast-paced environment with tight deadlines without compromising accuracy and prioritise demands.
Ability to problem solve and maintaining high quality output.
Highly detailed product knowledge – vital for speed in presenting alternatives.
Strong financial skills, self-starter with high integrity level and ethical conduct.