SUMMARY:
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POSITION INFO:
We are looking for a friendly, energetic and driven individual to complement our client’s vibrant office environment and to handle international inbound tour operator enquiries. The candidate should be confident, self-motivated and goal-driven. If you are detail-orientated and accurate this might be the role for you. The position is either within their USA & Australasia Division or UK & Europe Division.
Key Performance area:
- Having a passion for the travel industry
- A Minimum of 5 years inbound tour consulting experience required
- Experience with working with overseas tour operators
- In depth product and destination knowledge of Southern Africa
- All-rounder, with experience in FIT and ad hoc group quoting and processing
- Experience with designing itineraries for ADHOC tailormade enquiries
- Experience with creating & quoting packages for agent websites
- Attention to detail
- Specialist advice on destination to agents
- Apply strong sales techniques to convert potential business
- Processing of converted quotes to bookings from cradle to grave
- Handling of an after-hours phone on a rotational basis
- Ability to work on Microsoft Word
- Ability to professionally, communicate via e-mail as well as telephonically
- Figures orientated
- A creative edge
- A good comprehension of protocol involved with senior management of corporate customers
- A team player – thus someone who can receive directive from colleagues when need to achieve a mutual goal
- Engaging with a myriad of Southern African suppliers to ensure you secure the best product/service coupled with the best possible price
- Strong negotiating skills with both suppliers and clients
- Take ownership ensuring all elements are taken care of in a professional and organised manner
- Must be able to multitask between current & new quotes
- Extend excellent customer service
- Be honest, creative, positive, and fair – living by the company core values
- Fit in with our company culture
- Conduct themselves professionally and graciously over the phone and email
- A can-do attitude with the ability to be proactive and enthused about their work
