Senior Support Engineer

SUMMARY:
mishumo121@hotmail.com

POSITION INFO:
Experience & Qualifications

• Matric or Grade 12 Essential
• IT Qualification (certification, diploma, degree)
• One of: MCSE, VCP, CCE, HPE (DC) (end User), DELL (DC) (end user), VMWare, VEAAM
• Minimum 7 -10 years’ experience supporting ITC environments
• OpenText product experience will be an advantage
  

• Assist with escalations from 2nd line support engineers
• Provide 3rd line datacentre software support
• Preventative maintenance (Patch management)
• Remediate issues identified by audit and monthly reporting
• Technologies include (but not limited to)
  • Cloud Services: Azure, AWS, Google cloud
  • Virtualisation: VMware vSphere, MS Hyper-V, Nutanix AHV
  • Citrix Virtualisation
  • Application Delivery Controllers: F5, Citrix, FortiADC
  • Operating Systems: All Microsoft & Linux
  • MS infrastructure: Active Director, Exchange, SQL, SCCM
  • Backups: Veeam, Backup Exec
  • Monitoring: N-Central, SCOM, PRTG, WhatsUp, Solarwinds, Nagios, Quest
  • Antivirus: McAfee, ESET, Symantec, Kaspersky
  • End User computing
  • Storage area network
  • Networking

• Proactive analysis and reporting on system health. Present reports to customers during monthly feedback sessions. Submit change control and remediate reported findings
• Architect new solutions
• Contribute to PM to compile project plans based on architecture and resource availability
• Implement projects in line with planning and architecture
• Document implementations and provide SOPs
• Management of Internal, Vendor and Business Partner resources delivery
• Aware of and manage project delivery within budget
• Timeous submission of relevant documentation which effect billing
• Ensure accurate and complete project related documentation (e.g. time sheets and project sign off documentation)
• Ensure HEAT management system is up to date and complete
• Work with Service management to ensure on time delivery
• As required Develop accurate As-Built Documentation after delivery

• Proven Tier 3 Support
• Must be based within the region or province
• Minimum 7 years proven ITC exposure
• Valid driver’s licence own reliable vehicle essential .
• Must be willing to make use of vehicle for business travel within the province.