Senior Sales Administrator

SUMMARY:
Our client in the IT and Cyber Security Industry based in Bryanston, Johannesburg and Surrounds is currently looking to employ Senior Sales Administrator.

POSITION INFO:
Requirements:
Proven work experience in a similar role and industry essential.

Required Skills:
Industry-Specific Knowledge:

• Understanding of ICT Products and Services: Familiarity with ICT products like Cloud, Microsoft licencing, managed services, security, connectivity etc
• Knowledge of Billing and CRM Systems: Experience with CRM and billing systems

• Data Management: Proficiency in capturing accurate records and databases.
• Time Management: Effectively managing deadlines for quotes, orders, and related administrative tasks

• Internal Collaboration: Strong written and verbal communication for coordinating with sales teams, operations, and finance.
• Customer Interaction: Professional and friendly communication for handling queries, confirmations, or complaints.
• Problem-Solving: Resolving conflicts or misunderstandings with diplomacy.

• CRM and Sales Tools: Expertise in using Customer Relationship Management systems and feasibility platforms.
• General IT Skills: Proficiency with MS Office

• Accuracy in Documentation: Ensuring precision in quotes, contractual documents, and customer data to avoid costly errors and time.

• Fast-Paced Environment: Ability to handle last-minute changes or requests and urgent customer needs.
• Learning Agility: Willingness to adapt to new tools, processes, or technologies.

• Supportive Attitude: Proactively assisting sales reps and other departments to achieve common goals.
• Problem Ownership: Taking responsibility for resolving administrative roadblocks without always needing direction.

• Processing Sales Orders: Accuracy and timeliness in managing quotes delivery, contractual documents like cancellations and realignments, and order entries.
• Sales Team Enablement: Providing administrative support, such as preparing basic proposals or managing queries.

• Data Accuracy: Capturing and maintaining up-to-date and error-free customer/order information in the CRM.
• Customer Queries: Timely and effective handling of customer inquiries and escalations.

• Workflow Efficiency: Streamlining administrative tasks and identifying areas for automation or improvement.
• Collaboration: Coordinating between sales, projects, operations, and finance teams to ensure smooth workflows.
• Order Fulfilment: Ensuring timely processing and delivery of orders to customers.

• Internal Communication: Acting as a liaison between the sales team and other departments, such as logistics or finance.
• Customer Communication: Maintaining a professional tone when addressing queries, confirmations, or complaints.
• Documentation: Producing clear, accurate, and well-organized sales documentation.

• Service Levels: Ensuring administrative support meets agreed-upon timelines and quality standards.
• Issue Resolution: Promptly addressing errors, delays, or miscommunications that may impact customers.
• Feedback Implementation: Supporting improvements based on customer and sales team feedback.