Senior Reservationist

SUMMARY:
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POSITION INFO:

This boutique hotel in Cape Town seeks to appoint a Senior Reservationist to delight guests by receiving and processing reservations in a professional and efficient manner.

KEY PERFORMANCE AREAS:

PMS Data Capture

• Quality of data captured into the PMS System is maintained
• Security requirements and access to the PMS system adhered to
• Guest Profile information is maintained for individuals, companies, agents and global guest categories
• Adherence to PMS Rate availability
• Maintain accurate data for Frequent Guests

Sales and Marketing

• Up-selling targets met
• Hotel occupancy maximized and targets met
• Accommodation allowances kept to a minimum
• Upgrades are processed as per the policy
• Facilities, activities, and special events promoted and communicated to guests
• Sales and marketing activities are supported
• A professional image is maintained at all times
• All reservations are processed accurately and efficiently
• Different guest requirements are catered for VIPs, disabled, elderly groups, etc.
• Correct rates are applied per Guest Type
• Accurate information is provided
• All relevant details are recorded accurately eg. payment details
• Appropriate recommendations, options, and alternatives are communicated to the guest
• Confidentiality of information is maintained at all times
• Special requests are communicated timeously to relevant management and departments
• Problems are resolved timeously and to the satisfaction of the guest
• Guests expectations are exceeded
• Cancellations and amendments to bookings are accurately recorded
• Written communication with guests is accurate and professional
• Accurate, up-to-date reservation system is maintained (accurate, updated records and statistics are maintained)

Room Inventory Management

• Departmental policies and procedures are adhered to
• Checklist requirements are met: arrivals, pre-payments, rates, status, history
• Guest history is utilized to allocate guests to relevant room types
• The PMS system is used to control room-type overbookings
• Group wash cut-off dates are adhered to
• Waitlists are implemented
• Daily communication with Central Reservations i.t.o. room availability, rate loading, and room inventory

Self-management and performance ownership

• Open to constructive feedback and continuously driven to develop own skills and knowledge
• Business’s core values are recognized and supported
• Works to meet team objectives, respecting others and offering assistance proactively where needed

REQUIREMENTS:

• SA Citizen
• Matric or Grade 12 qualification
• Verbal and written English skills
• At least 2 years experience in a similar position
• Self-driven
• Can work under pressure
• Accurate with attention to detail