Senior Operations Manager (Manufacturing)

SUMMARY:
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POSITION INFO:

Are you a strategic and hands-on leader with a passion for operational excellence? We are looking for a dynamic Senior Operations Manager for a dynamic Manufacturing company, to support the Managing Director as the second-in-command (2IC). This critical role will oversee Sales Administration, Logistics, and Production departments, ensuring that operational processes run smoothly and efficiently. If you're ready to take on a leadership challenge in a fast-paced environment, this could be the perfect opportunity for you!

Key experience needed for this position is - Oversee the roll-out of new systems, provide staff training, and ensure successful integration, previous experience implementing and rolling out a new system is essential.  Develop and enforce operational procedures, security protocols, and safety standards.  Address operational challenges with a hands-on, solution-oriented approach to keep processes running smoothly. Use Excel for data analysis, reporting, and process optimization to improve performance and efficiency.

Please kindly apply here or email your CV to . Please ensure your CV is updated and your skills match the role to be considered. This is a crucial position that is in line for succession planning, and only qualified candidates will be considered.

Key Responsibilities:

• Operational Leadership: Lead and manage daily operations across multiple departments, driving efficiency and continuous improvement.
• Technical Proficiency: Address operational challenges with a hands-on, solution-oriented approach to keep processes running smoothly.
• System Implementation: Oversee the roll-out of new systems, provide staff training, and ensure successful integration.
• Advanced Excel Use: Use Excel for data analysis, reporting, and process optimization to improve performance and efficiency.
• HR Management: Manage employee relations, including handling disciplinaries, CCMA cases, and performance management.
• Customer Engagement: Collaborate with clients to introduce new products, gather feedback, and ensure customer satisfaction.
• Project Management: Lead projects, including new system implementations, ensuring smooth operations and staff training.
• Sales Administration Oversight: Supervise the Sales Administration team, ensuring accurate order processing and strong customer support.
• Production Oversight: Manage production schedules, optimize processes, and ensure production targets are met.
• Security & Procedures: Develop and enforce operational procedures, security protocols, and safety standards.
• Budget Management: Oversee operational budgets, manage cost controls, and allocate resources effectively.
• Performance Monitoring: Track KPIs, analyze data, and report insights to senior leadership for continuous improvement.

Qualifications & Experience:

• A Diploma in Operations Management, Industrial Engineering, or a related field is essential.
• A Bachelor’s Degree in Business Management, Logistics, Supply Chain, or a similar discipline is advantageous.
• Additional certifications in Lean Management, Six Sigma, or Project Management would be advantageous.
• 5+ years of experience in a senior operations management role, ideally within a manufacturing/production environment.
• Proven success in budget management, cost control, and P&L management.
• Experience leading multidisciplinary teams and driving operational strategies across departments.
• In-depth knowledge of logistics, supply chain management, and regulatory compliance.
• Strong experience with advanced Excel and data-driven decision-making.

Key Skills:

• Leadership & Team Management: Ability to lead and inspire large teams, fostering a positive and results-driven work environment.
• Strategic Planning & Problem-Solving: Exceptional ability to plan strategically and address challenges with effective solutions.
• Communication: Strong verbal and written communication skills for collaborating across teams and with external stakeholders.
• Data Analysis: Proficiency in analyzing data to optimize operations and improve efficiency.
• Regulatory Knowledge: In-depth understanding of health and safety standards, quality control, and operational compliance.