Senior Operations Manager (Hospitality - Remote)

Recruiter:

Recru-it

Job Ref:

CPT004599/BB

Date posted:

Wednesday, September 20, 2023

Location:

Johannesburg, South Africa

Salary:

Monthly

SUMMARY:
Must be willing to work USA hours

POSITION INFO:
The Sr Operations Manager oversees operational activities of the Central Reservations Department. Their duties include managing the day to day of the department to ensure the department makes a profit. The manager will also need to hire and train new employees as well as oversee the quality assurance of all employees.Â
The operations manager will also meet regularly with customers to ensure they are happy and we are meeting their expectations. In addition to this the operations manager will take the lead with onboarding all new customers in the central reservations department.
Key Responsibility Areas

Ensuring all operations are carried on in an appropriate, cost-effective way
Trend analysis for improved efficiency
Improving operational management systems, processes and best practicesÂ
Customer acquisition and retention

Job Duties and Responsibilities

Effective communication of departmental and organizational Vision, Mission, Targets and KPIs
Interact with clients demonstrating engaged leadership and detail orientation
Lead, motivate, and support a large team within a time-sensitive and demanding environment
Career development plans for all direct reports and problem resolution
Manage budgets and call volume forecasts
Analyzing data and identifying trends within the department; liaising with higher management to identify opportunities for improvement
Responsible for upward and downward communication both internally and as required to the client
Partner with cross-functional teams to improve proprietary tools and systems
Track staffing requirements, hiring new employees as needed
Other duties as assigned

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Job Requirements

3-5 years experience managing a hotel reservation call center
Knowledge of organizational effectiveness and operations management
Experience budgeting and forecasting
Critical thinking and problem solving skills
Communication skills
Leadership ability
Outstanding organizational skills
Attention to detail

Â Compensation

Competitive benefits
Work from home with flexibility in your schedule

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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