Senior Operations Manager

SUMMARY:
About us: 
Rain is a fast growing, innovative telecom operator in South Africa, offering cutting edge 4G and 5G services. We're informal, dynamic, and all about delivering on promises. We value commitment, a strong work ethic, and the ability to get things done. 

Role overview: 
As our Senior Operations Manager, you'll play a crucial role in ensuring the smooth day to day operations of our business. You'll be responsible for overseeing key functions across the organization, optimizing processes, and making sure that the team delivers high quality results. This role is for someone who thrives in a fast-paced environment, can juggle multiple responsibilities, and is driven by results.

POSITION INFO:
Key responsibilities:

• Oversee and manage daily operational activities across the business.
• Develop and implement processes to improve efficiency and streamline workflows.
• Monitor key performance indicators (KPIs) and ensure targets are met.
• Work closely with cross functional teams (sales, customer service, technical) to align operations with business goals.
• Lead and mentor the operations team, fostering a culture of accountability and high performance.
• Collaborate with senior management to plan and execute strategic initiatives.
• Ensure compliance with company policies, safety regulations, and operational standards.
• Build and implement business continuity plans across all business units.
• Help drive accurate and transparent business reporting.
• Drive continuous improvement across all areas of operations.

• Proven experience in an operations management role, preferably in the telecom or technology sector.
• Strong leadership and team management skills.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills and the ability to collaborate with different departments.
• A proactive, hands-on attitude with the ability to adapt in a fast-paced environment.

• Be part of a growing, innovative telco that's reshaping the industry in South Africa.
• Work in a flexible, informal environment where your contributions are valued.
• Competitive salary and growth opportunities.