Senior Operations Analyst

SUMMARY:
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POSITION INFO:

Our client requires the services of a passionate and qualified individual to expand its dynamic team for the enhancement of services to the clients.

Job Purpose:

• To provide first-line support to clients on banking products and assist in processing electronic files for clients.

Role Responsibilities:

• Take accountability for client Bank files. Ensure that files are processed, and feedback is supplied to clients per update file.
• Confirm file layouts from clients and submissions to the Bank before the relevant cut-off times.
• Identify, communicate, and follow up with the Bank or technical team.
• Ensure that the feedback files are created per client request.
• Maintain effective system information and ensure the updates occur timeously.
• Attend to client queries.
• Ensure client processes documentation is up-to-date.
• Check client and Bank Limits.

Preferred Requirements:

• Certificate or Diploma in an administrative field
• A minimum of 5 years experience in a similar role
• 4+years of MS Office, especially Word and Excel
• Sound knowledge of the Bank and Insurance industry
• SQL skills
• Previous experience in the payments industry will be an advantage

Personality Attributes:

• Exceptional written and verbal communication skills
• Able to keep the information confidential
• Should exhibit excellent time management and organizational skills to complete the assigned work effectively
• Honest and trustworthy
• Ability to work in a team and as an individual
• Ability to work under pressure and adhere to deadlines
• Attention to detail 
• Analytical skills
• Problem-solving skills
• Thinking outside of the box
• Self-starter