Senior Operations Analyst

Recruiter:

Profession Hub

Job Ref:

61091054

Date posted:

Tuesday, September 17, 2024

Location:

Pretoria, South Africa

SUMMARY:
-

POSITION INFO:

Our client requires the services of a passionate and qualified individual to expand its dynamic team for the enhancement of services to the clients.

Job Purpose:

To provide first-line support to clients on banking products and assist in processing electronic files for clients.

Role Responsibilities:

Take accountability for client Bank files. Ensure that files are processed, and feedback is supplied to clients per update file.
Confirm file layouts from clients and submissions to the Bank before the relevant cut-off times.
Identify, communicate, and follow up with the Bank or technical team.
Ensure that the feedback files are created per client request.
Maintain effective system information and ensure the updates occur timeously.
Attend to client queries.
Ensure client processes documentation is up-to-date.
Check client and Bank Limits.

Preferred Requirements:

Certificate or Diploma in an administrative field
A minimum of 5 years experience in a similar role
4+years of MS Office, especially Word and Excel
Sound knowledge of the Bank and Insurance industry
SQL skills
Previous experience in the payments industry will be an advantage

Personality Attributes:

Exceptional written and verbal communication skills
Able to keep the information confidential
Should exhibit excellent time management and organizational skills to complete the assigned work effectively
Honest and trustworthy
Ability to work in a team and as an individual
Ability to work under pressure and adhere to deadlines
Attention to detail
Analytical skills
Problem-solving skills
Thinking outside of the box
Self-starter

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