Senior Network Support Engineer

SUMMARY:
Role: Senior Network Support Engineer
Location: Johannesburg North

Are you ready to take your career to the next level in a dynamic and service-driven environment? We are looking for a talented and experienced Network Support Engineer (Layer 2 & 3) to join our client's team and help them deliver excellence in technical support and engineering services to their valued customers.
Our client is a leading ISP & MSP who manage converged networks communications and offer various impressive services and solutions. Their culture is vibrant, dynamic and youthful, and they place an unwavering emphasis on delivering service excellence. They believe in fostering a fantastic work environment where you can thrive and grow with a focus on mentorship!

POSITION INFO:
As a Senior Network Support Engineer, you will be at the forefront of client support operations. Your responsibilities will include:

• Providing professional high level technical support to clients.
• Proactively identifying and resolving technical incidents and problems.
• Ensuring network security by implementing and maintaining robust security measures.
• Managing and configuring Juniper and Cisco routers, switches, firewalls, and Fortigate networking equipment.
• Collaborating with clients to optimize their network configurations.
• Maintaining and enhancing network infrastructure.
• Continuously improving our service delivery processes.

• 5-7 years of relevant IT and ISP experience.
• Ideally have a background in network security, FortiGate would be a plus
• Practical experience with Cisco routers, switches, firewalls, and Juniper would be a PLUS
• Cisco Certification – CCNP or CCSP
• Juniper and Fortigate Certifications are a significant advantage.
• Knowledge of MPLS, IPSec VPN, L2TP tunnels, and GRE tunnels.
• Familiarity with firewall UTM features, including web content filtering, IDS, IPS, DOS mitigation, and Anti-virus.

• Growth Opportunities: invest in your professional development.
• Dynamic Culture: Work in a vibrant and collaborative environment.
• Service Excellence: Join a team that values client satisfaction.
• Beautiful Setting: Enjoy catered lunches in a picturesque location.
• Competitive Compensation: reward talent and hard work.