Senior Network Operation Manager

SUMMARY:
Senior Network Operations Manager – Shape the Future of Connectivity!
Are you passionate about keeping the world connected? Do you thrive in a fast-paced environment where network performance, reliability, and innovation are key? If you're ready to take the lead in driving the operational excellence of a cutting-edge network, we want you!
Join our dynamic team as a Senior Network Operations Manager, where you'll be at the heart of ensuring seamless network operations for critical systems. We are a forward-thinking company committed to providing world-class telecommunications solutions and driving the future of connectivity

POSITION INFO:

About the Role

Key Skills & Experience

• Technical Expertise: Deep knowledge of IP, DWDM, and ISP network domains. Ability to troubleshoot complex network problems.
• Network Operations: At least 4-5 years of experience in a network/telecommunications environment, focusing on operations, incident resolution, and vendor management.
• Leadership & Problem Solving: Proven track record of managing teams, engaging with stakeholders, and quickly resolving network-related issues.
• Reporting & Analytical Skills: Ability to analyze performance, create detailed reports, and provide actionable recommendations to improve network operations.

What You’ll Do

• Oversee the day-to-day network operations to ensure optimal performance, reliability, and availability.
• Manage high-level network support, troubleshooting, and fault resolution to meet SLA requirements.
• Provide real-time performance monitoring and reporting on network health, working closely with NOC and internal teams.
• Engage with vendors and teams to resolve incidents and ensure the seamless implementation of network changes.
• Manage incident escalations and provide thorough incident reports and documentation.
• Drive continuous process improvements in network operations to increase efficiency and reduce downtime.
• Lead capacity management efforts to ensure the network scales with demand.
• Collaborate across departments, serving as a point of contact for network-related issues.

Why Join Us?

• Innovative Environment: Be part of a company that embraces technology and innovation, staying at the forefront of the telecommunications industry.
• Career Growth: We provide opportunities for growth and development in a collaborative and supportive environment.
• Impactful Work: Your role will have a direct impact on the connectivity of thousands of users, ensuring they remain connected to the world.
• Dynamic Team: Work with a passionate, highly-skilled team that is focused on delivering best-in-class service and results.