SUMMARY:
-
POSITION INFO:
The primary responsibility of this role is to assist in the implementation, maintenance, and support of the company's network infrastructure. Additional duties include supporting the global Help Desk and regional Network Administrators from a second-level support perspective. The Network Engineer position necessitates practical knowledge of operating systems and server technologies, LAN networking and devices, WAN technology with remote office connectivity, and security-related devices and technology. This individual provides feedback, suggestions, troubleshooting, and guidance to system administrators, while documenting, tracking, and monitoring any related issues to ensure nearly 100% network uptime.
Responsibilities:
- Work with the company's network providers to build and enhance the company's network.
- Build, configure, audit, and revise security policies on firewalls and SASE
- Increase global security posture through segmentation, creating and documenting processes, leveraging centralized management solutions, and standardizing configuration
- Communicate and audit the company's network policies and procedures to remote offices.
- Ensure global switching and routing consistency and troubleshoot where necessary.
- Configure, manage and administer routers, firewalls, switches and other IP-based communication equipment.
- Configure the failover and disaster recovery plans and ensure full documentation is in place.
- Ensure full network logging and monitoring systems are in place and documented
- Tracks and logs all activity both incidents and resolutions to system users.
- Coordinates with the other company's Information Technology team members to build a knowledge base for the benefit of company's computer system users.
- Logs and documents all calls received and handled within the company's IT Help Desk Support Center.
- Responsible for properly completing all information necessary within the IT operational methodology as required by the Global Manager of Network Services.
- Assist in performing necessary steps for testing new business application software releases and corrective codes on Desktop computers, and servers supplied by the company's Development team and company approved vendors.
- Maintains up-to-date expertise in the operation and application for the standard microcomputer software and a working knowledge of a wide variety of commonly used hardware and software.
- Maintains a working knowledge of software applications necessary in support of the company's business.
- Provide individual and group instruction, as needed, on the use of equipment and software, and on network features.
- Assist with preparing and providing necessary project information to support the company's IT strategy.
- Provide regular updates to the Global Network Manager on assigned projects.
- Work with cross function organization teams to ensure the coordination of resources for technology projects and that all services have needed information regarding the implementation of technology.
- Perform special projects assigned by the Global Network Manager.
- Adhere to all published organizational, safety policies and procedures as described in the company's employee handbook.
Requirements:
- Bachelor’s degree (B.A) in Business Administration, Computer Science from four-year college or university; or three to five years previous experience; or equivalent combination of education and experience.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to speak effectively before groups of customers or employees of the organization.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.
- Excellent coordination skills with demonstrated results.
- Advanced knowledge of telecommunications and data networks. Excellent verbal and written communication skills including demonstrated ability to interact and communicate with all levels of an organization.
- Demonstrated ability to coordinate multiple and varied projects.
- Excellent technology skills, including the use project management, database management, presentation and word processing software.
- General understanding of Freight Forwarding and Logistics Industry, and the role of technology in supporting organizational effectiveness.
- SDWAN or SASE experience is a plus.
- The candidate will possess current certification in either Cisco, Palo Alto and/or MS Azure via an accredited education institution and/or any of the widely known professional associations in their respective fields.
- The ability to read, write, and speak fluently in English, is a must. Other languages could prove useful.
Please consider your application unsuccessful if you have not received a response within two weeks of applying.
