Senior Lodge Receptionist

Recruiter:

Phoenix Recruitment

Job Ref:

JHB000065/DB

Date posted:

Saturday, February 15, 2025

Location:

Waterberg , South Africa

SUMMARY:
Luxury Lodge in the Waterberg area is looking for a Senior Receptionist.

This position will play an important role in the front office team and will be responsible to oversee the smooth operation of Front Office, managing the Front Office Team with a focus on guest service, compiling reports and interacting with the other lodge departments, ultimately, you will ensure all reception functions flow smoothly.

POSITION INFO:
Responsibilities:

Overseeing daily reception / front office operations
Manage junior staff and ensure employee productivity
Guest relations, reservations, day sheets, bookings and concierge services
Check-in of guests: ensuring that this integral step in the guest experience is smooth and adheres to the lodge standards.
Check-out of guests
Contacting guests before they arrive
Retrieving all the necessary information from Opera to complete the day sheet for the next day
Check and respond to all emails pertaining to reception enquiries
Review reservations, and escalate any issues raised
Complete courtesy calls
Complete daily checklists

Requirements:

Grade 12 & a Diploma / Degree relevant to the field of Hospitality
At least 4 years’ experience in a Senior Reception / Front Office role at a 4 / 5* property
Expert OPERA knowledge & skills
The ability to work collaboratively and build confidence and buy in with multiple stakeholders.
Strong ability to execute capabilities.
Leadership and the ability to develop subordinates.
Ability to work independently
Accountable and able to take ownership.

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