Senior Leisure Consultant

SUMMARY:
Outbound Travel company with offices based in de Waterkant, Cape Town is looking for experienced Leisure Consultant with experience in Retail sales to provide world class service and effectively manage and coordinate the selling and booking of HOLIDAY PACKAGES to the customers & agents.

POSITION INFO:
Duties:

Offer professional travel advice and provide accurate and creative quotations to customer discussing client requirements either via telephone or over email and advising on suitable options in line with customer requests and striving to exceed expectations.
Successful achievement of personal sale targets by actively closing the sale and converting quotations to bookings
Effective management of booking administration processes including planning and preparation of cost itineraries, making flight, accommodation and related bookings, actioning amendments and cancellations and adhering to payment processes
Maintain high levels of quality and productivity by managing workload and meeting deadlines
Ensure processes are followed to reduce errors and losses and take pride in your quality of work – zero tolerance of errors and losses to protect company margin
Offer world class service and develop a culture and strive to exceed service expectations and offer to customers
Supply advice and recommendations on product and price and recommend alternatives if unable to confirm and upsell and switch sell to secure bookings
Quotations to be professionally and accurately handled with all outgoing quotes / emails / correspondence checked with scrutiny of figures, spelling, and grammar and language usage and are correct prior to releasing.
Development and maintenance of client / customer relationship – excellent communication and customer relations. Creation of a client profile database and new business acquisitions.
Keep abreast with product updates and business processes and systems.

Requirements:

Grade 12
A formal qualification in Travel & Tourism
Fully computer literate
Experience in outbound Leisure / Retail travel
Excellent product experience (within South Africa, Mauritius, Thailand, Bali, Zanzibar and Mozambique, holiday packages, cruising, tours)