SUMMARY:
-
POSITION INFO:
Senior Key Account Manager
Market-related Salary plus commission
Johannesburg
Job Purpose
The Senior Key Account Manager is responsible for signing on new customer, maintaining a long-term relationship with existing accounts and maximizing sales opportunities within them. This also includes developing new products and product categories for the customer. The Senior Key Account Manager will be the lead point of contact for all key client matters, anticipate the client’s needs, work within the company to ensure deadlines for the clients are met, and help the clients succeed.
Key Responsibilities
- Reach a monthly sales target that is set out by the company
- Maintain and improve the allocated business relationships to grow the sales revenue for these accounts
- Resolving key client issues and complaints
- Source new customers for the business by means of meetings, visits, cold calling, referrals, etc.
- Manage new accounts ensuring consistent sales growth according to set targets
- Develop a trusted advisor relationship with customers
- Build full knowledge of all products sold so they can be sold effectively based on features and benefits
- Monthly forecast of orders and track key account metrics, example stock levels, sales figures achieved
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external departments
- Arrange monthly promotions of company products with customers. This includes all tasks required to ensure that the promotion is a success
- Product Research and presentation preparation
- Listing new products with customers
- Maintain high customer satisfaction ratings
- Complete contact reports for all meetings held
Qualifications and Experience
- 5+ years previous work experience in key account management, specifically dealing with the South African Chain stores in GMD
- Have an existing customer base to sign up for new business
- Basic computer skills, and experience with the Microsoft Office Suite, with emphasis on superior Excel and PowerPoint skills
- Able to analyse data and sales statistics and translate results into better solutions
- Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
