Senior Inbound Travel Consultant

SUMMARY:
Our client is seeking an experienced and passionate Senior Inbound Travel Consultant to join their energetic team based in Bellville, Western Cape! As a seasoned travel expert with a flair for delivering exceptional customer experiences, you'll play a vital role in crafting unforgettable journeys for our international clientele looking to explore Southern Africa.

POSITION INFO:
Position: Senior Inbound Travel Consultant

Location: Bellville, Western Cape

Minimum Qualifying Criteria:

• Matric
• Minimum 5+ years of experience in the inbound tourism industry, preferably in a travel consultancy or tour operating role
• Proven track record of delivering exceptional customer experiences and building strong relationships with clients and industry partners
• In-depth knowledge of South Africa's tourism products, services, and attractions
• Excellent communication, problem-solving, and time management skills
• Ability to work in a fast-paced environment and adapt to changing circumstances
• Passionate about travel, people, and delivering outstanding customer service

• MS Office Suite
• Tour Plan NX System
• WETU System

• Have good product knowledge and excellent geographical knowledge of Southern Africa.
• Good communication – internal and external with agents.
• Multitasking, being able to handle pressure and volume.
• Skilled in designing detailed quotes for itinerary requests and revised quotes.
• Preparing WETU Proposals when necessary.
• High conversion rates and reaching targets is essential.
• Quick turn-around times.
• Request rates, and negotiate on rates, where and when possible or required.
• Ensure rates are sent to the contract/systems team to load onto NX.
• Use preferred suppliers as per company policy.
• Be available to attend site inspections/fam trips, and educational or networking events.
• Operate all segments of tours within the set budget.
• Excellent time management and very good prioritizing ability.
• Important to plan carefully to meet deadlines.
• Create and manage provisional bookings for all suppliers.
• Be responsible for all aspects of the tours being run such as transport, accommodation, restaurants, etc.
• Consultant must make sure agent's information and tour information correspond.

1. Follow the link to our jobseeker’s page - for the job title.
2. Click apply to submit your CV.