Senior IT Technician

SUMMARY:
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POSITION INFO:

IGrow Wealth Investments, South Africa’s #1 Property Investment Company, is looking for a Senior IT Technician to join their team in Cape Town.

To qualify for this position, you need:

• Matric
• Diploma or degree in Information Technology or related field.
• Certifications such as ITIL, CompTIA A+, Network+, or Microsoft certifications
• Proven experience in a similar senior IT Technician role.
• Strong knowledge of Google Workspace, Office 365, and Windows environments.
• Experience with VPN, firewall, and network troubleshooting.
• Familiarity with VoIP, CRM systems, and omnichannel communication platforms.
• Good understanding of backup and disaster recovery best practices.
• Excellent problem-solving skills and ability to work under pressure.
• Strong organizational skills and attention to detail.
• Ability to communicate technical information to non-technical staff effectively.

Duties and Responsibilities include, but not limited to:

Technical Support and Infrastructure:

• Set up and configure workstations, laptops, and peripheral devices for new employees.
• Provide technical support for workstations, including hardware troubleshooting and software configuration.
• Monitor internet usage, Wi-Fi performance, and provide support for network issues.
• Assist in maintaining and upgrading the physical network infrastructure, including cabling.
• Provide remote IT support for employees working from home.
• Manage printers, including maintenance, troubleshooting, and supply management.
• Assist in the automation of CRM tasks and other office automation tools to increase team productivity.
• Support accounting software (Xero, Sage, Caseware) and other specialized business applications.
• Generate daily reports on call, email, and access control statistics.

Security and Maintenance:

• Regularly monitor workstations for unwanted software installations and compliance with security policies.
• Perform scheduled maintenance and software updates on all workstations and servers.
• Assist in the installation and configuration of software for new employees.
• Ensure the privacy and security of IT systems and networks by enforcing best practices.

System Administration:

• Assist in Google Workspace administration and Office 365 license management.
• Support the management of VoIP and Omnichannel communication systems.
• Administer VPN and firewall settings to ensure secure access.
• Assist with backup and disaster recovery planning and implementation.

User and Supplier Management:

• Provide support for onboarding and offboarding processes, including user account creation and deactivation.
• Liaise with suppliers and vendors to ensure smooth procurement and maintenance of IT equipment.
• Assist in domain and DNS management.
• Manage and maintain the camera and access control systems.