Senior IT & Security Support Technician

SUMMARY:
Are you an experienced IT and security professional with a passion for delivering high-level technical support and ensuring robust cybersecurity? Our client is seeking a Senior IT & Security Support Technician to join their team and play a pivotal role in managing IT infrastructure, securing networks, and providing expert support to dedicated clients.
This is an exciting opportunity to work with cutting-edge technologies, including Microsoft 365 security, FortiGate firewalls, VPNs, and server administration, while focusing on network security, compliance, and proactive threat management. If you’re a proactive problem-solver with a strong technical background and a commitment to excellence, we want to hear from you!

POSITION INFO:

Requirements

• National Senior Certificate (Matric).
• Relevant IT qualification (e.g., Diploma or Degree in IT, Cybersecurity, or Networking).
• Preferred Certifications:
  
  • Microsoft 365: MS-900, MD-100, MD-102, MS-102, SC-200, SC-300, SC-400.
  • Fortinet NSE 4 or higher.
  • Cybersecurity: Security+, CEH, CISSP (advantageous).
  • ITIL Certification (advantageous).

• 3-5 years of experience in IT support, cybersecurity, and network administration.
• Proven experience providing dedicated IT support to multiple clients at a high level.
• Hands-on expertise with FortiGate firewalls, VPN configurations, and security event monitoring.
• Strong understanding of Microsoft 365 security policies, compliance, and identity protection.

• Advanced knowledge of Windows Server, Active Directory, and Group Policy security hardening.
• Experience with SIEM tools, endpoint security (EDR/XDR), and forensic investigations.
• Familiarity with cloud security, hybrid IT environments, and backup solutions.
• Understanding of network architecture, segmentation, and secure remote access.

Key Responsibilities

• Provide high-level IT support, troubleshooting, and advisory services to assigned clients.
• Proactively monitor and manage client IT infrastructure, security, and network environments.
• Troubleshoot and resolve complex server, network, and Microsoft 365 issues.
• Ensure client IT policies, compliance, and security frameworks are properly enforced.
• Assist clients with Microsoft 365, Windows Server, and security-related tasks.

• Administer, monitor, and secure FortiGate firewalls, VPNs, and intrusion prevention systems (IPS).
• Configure and maintain network segmentation, VLANs, and access controls.
• Implement Zero Trust security models and enforce Multi-Factor Authentication (MFA).
• Manage SIEM solutions, conduct log analysis, and respond to security incidents.
• Perform regular security audits, vulnerability assessments, and penetration testing.

• Administer and secure Microsoft 365 services, including Exchange Online, SharePoint, OneDrive, and Teams.
• Manage Windows Server environments, including Active Directory, DNS, DHCP, and Group Policy.
• Implement Azure security policies and support hybrid cloud infrastructure.
• Support backup solutions, disaster recovery planning, and business continuity strategies.

• Maintain accurate IT security documentation, network diagrams, and client infrastructure reports.
• Assist clients with IT compliance initiatives (ISO 27001, GDPR, POPIA, NIST).
• Conduct security awareness training for internal and client teams.