Senior ICT Infrastructure Manager

SUMMARY:
Ou client is seeking a highly skilled and experienced Senior ICT Infrastructure Manager to lead and manage the ICT network and infrastructure across our organization. This key role involves overseeing the installation, maintenance, and security of hardware and software, ensuring the availability, integrity, and resilience of their IT systems. You will play a vital role in shaping the direction of their IT infrastructure and collaborate with the leadership team on emerging technologies and the future development of the IT strategy.

POSITION INFO:
Key Objectives:

• Ensure the integrity and reliability of the ICT infrastructure.
• Support the delivery of ICT services and contribute to the vision of IT development.
• Advise senior management on emerging technologies and future ICT trends.
• Contribute to the continued development of IT processes and procedures.

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field.

• Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP)
• Red Hat Certified Engineer (RHCE) or Red Hat Certified System Administrator (RHCSA)
• Microsoft Certified: Azure Solutions Architect Expert or Azure Administrator Associate
• AWS Certified Solutions Architect or AWS Certified SysOps Administrator
• CompTIA Network+ or CompTIA Server+

• A minimum of 10 years in IT infrastructure management, system administration, or a related field.
• Extensive hands-on experience with server hardware and operating systems (Linux, Windows Server, Blades, Standalone).
• Proven experience in setting up and managing network devices (routers, switches, firewalls).
• Expertise in firewall management (Fortigate) and network technologies (LAN, WAN, SAN, VPN).
• Proficient with virtualization technologies (VMware, Veeam) and cloud platforms (AWS, Azure, Google Cloud).
• Solid experience with IT Security protocols (FortiGate Firewall, Kaspersky, MFA, Bitlocker, ZScaler).
• Familiar with containerization technologies like Docker and Kubernetes, and automation tools such as Ansible, Terraform, and Puppet.

• Strong understanding of networking protocols, IP addressing, and subnetting.
• Proficiency in managing cloud infrastructure and implementing IT automation.
• Expertise in security protocols, VPNs, and encryption techniques.
• Experience in PowerShell scripting and ITSM principles (Incident, Problem, Change Management).
• Knowledge of Windows Server Administration (DNS, DHCP, Active Directory) and Linux OS management.
• Strong experience with DNS management, VPN management, and VOIP/Hosted PBX systems.

• Strong analytical and troubleshooting skills.
• Excellent communication and collaboration abilities.
• Ability to manage multiple projects and priorities efficiently.
• Strong organizational skills and attention to detail.

• Network and Infrastructure Management: Ensure the network infrastructure, servers, and ICT systems are running optimally.
• Client Support: Efficiently manage and resolve ICT support requests.
• Planning and Development: Identify future upgrades and developments, cost projects, and liaise with external suppliers.
• System Design and Administration: Oversee the design, implementation, and maintenance of all ICT systems, including network, storage, and backups.
• Security and Compliance: Ensure all systems adhere to security protocols and data protection regulations, including compliance with POPI Act.
• Disaster Recovery and Contingency Planning: Manage backup systems, disaster recovery protocols, and work with vendors for hardware repairs and system upgrades.
• Hardware & Software Management: Oversee the installation and maintenance of computer hardware, networks, and software.
• Technical Support: Provide day-to-day maintenance of the Group's IT systems, user management, and troubleshooting.
• Collaboration: Work closely with internal teams, external contractors, and suppliers to implement new projects and enhancements.
• Documentation & Auditing: Maintain an inventory of all IT hardware, software, and licenses; ensure compliance with audit processes.

• Support health and safety initiatives within the organization.
• Participate in safeguarding efforts and promote the welfare of staff.
• Stay current with IT policies, procedures, and best practices, and undertake continuous professional development.
• Engage with the company’s mission, values, and ethos, contributing to a positive and collaborative work environment.