Senior HEC Network Operations level 4 support - Remote - Contract - India and Mexico timezone

SUMMARY:
Senior HEC Network Operations level 4 support

POSITION INFO:

Our Client a Global tech firm is seeking a Senior HEC Network Operations Level 4 Support to join their team in remotely on a Contract Basis. They offer stability, growth, attractive rates and a great working environment.

The resources will support India and Mexico, Standard working hours are 08:00 – 17:00 local time of the work location of the respective.

A-Shift (A) - S1

0600 - 1500 IST

B-Shift (B) - S2

1300 - 2200 IST

**C-Shift (C) - S3

2130 - 0630 IST**

Mexico

G-Shift (G)

08:00 – 17:00 MX TIME

Responsibilities;

• Ensure stability, performance, and security of the HEC network
• Perform and lead tasks associated with Service Request and Incident Management Processes.
• Perform and lead lifecycle management / change management activities
• Perform and lead root cause analysis (RCA) and Problem management activities.
• Guide other support staff in performing their tasks
• Work with senior engineers from other domains (e.g. compute, storage, applications)
• Ensure high level of quality of documentation.
• Contribute to service, architecture and/or design reviews and optimization activities
• Represent Network team towards external customers and/or internal LoBs and/or vendors

Experience

• Minimum 10 years relevant experience in a senior network engineer role, at least 5 years in data centre environments

Technical Skills

• Public Cloud - Previous experience in building, managing and supporting large enterprise infrastructure, services and applications on AWS, GCP and Azure. AWS/GCP/Azure certifications are a plus
• Private Cloud Previous experience in Network Data Centre Centric Technology and support for large enterprise infrastructure, that services various level of hosting or SaaS applications.
• Must be familiar with DevOps principals and should have prior experience in managing and maintaining DevOps pipeline tools such as Jenkins, Terraform, Ansible, Maven and Scripting (Python) for automation
• Network and Security - Must be experienced with large enterprise scale Cloud Networking and Security, specifically setting up customer VPN connectivity to SAP cloud accounts
• Prior experience in supporting high volume ticket environments, handling escalations, providing best customer experience over ticket/chat/phone, managing multiple levels of teams, providing technical guidance and following best practices for documentation
• Certificates in the industry of the respective technology (Routing: CCNP-R&S, etc..)
• Knowledge of OSPF/BGP, VXVLAN IPv4, IPV6, VLAN, VRRP, VARP, HSRP.
• Experience with different VPN implementations and security parameters.
• Experience with leading Firewall platforms (Cisco, Forinet, Arista,Palo alto Network)
• Experience with Load balancer platforms.
• Experience with Storage and Compute as part of Infrastructure ecosystems is plus
• Tools experiences like Specturm, Netbrain, HPNA, AWX and CVP.
• Basic Financial Understanding (OPEX & CAPEX)
• Experience in Service ownership / Coordination is a plus
• Experience with Public Cloud offerings is a plus
• Adaptable to Shift Model

Other Skills

• Profound ITIL knowledge, ability to guide/coach others
• Working via a standard ITSM tools
• Technology Certification(s) CCNP/CCDE preferred.
• ITIL certification/s
• experience in a customer facing engineering role