Senior Functional Analyst

SUMMARY:
Senior Functional Analyst

We seek a seasoned analyst to join our agile Telco team. You'll bridge the gap between business needs and technical solutions. Responsibilities include crafting detailed requirements, facilitating workshops, and ensuring seamless collaboration. A minimum of 7 years’ experience, a business degree, and strong analytical skills are essential. Telco knowledge is preferred.
You'll be part of a dynamic team, driving process improvement and delivering exceptional results. This hybrid role can be based in Johannesburg or Cape Town.

POSITION INFO:
Responsibilities

• Develop requirement documents, user stories, and process flows
• Conduct workshops to gather feedback and make decisions
• Foster a collaborative team environment
• Review business and technical specifications
• Create and manage functional requirements specifications (FRS)
• Collaborate with developers to clarify requirements
• Support development teams and promote agile principles
• Define test cases based on functional requirements
• Encourage a culture of learning and innovation
• Elicit, document, and prioritize requirements
• Conduct research to understand business processes
• Analyze and prioritize requirements to align with business goals

• Bachelor's degree in Business or related field
• 7+ years in Business/Functional Analysis or related field
• Agile methodology experience
• Tools: JIRA/Octane, Confluence, draw.io, Miro, Canva
• Strong analytical and conceptual thinking
• Telco experience preferred

• Coaching/mentoring
• Process improvement
• Facilitation
• Technical proficiency
• Customer focus
• Modeling and design
• Problem-solving
• Independent and team work
• Excellent communication and interpersonal skills
• Strong organizational, multi-tasking, and time-management skills