Senior Facilities Coordinator

SUMMARY:
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POSITION INFO:

Safety:

• Implementing safety, health, environmental management systems
• Informing and appropriately training all employees and contractors on safety, health and environmental matters
• Responding effectively to safety, health and environmental emergencies involving our actives and products
• As far as reasonably practicable, providing appropriate resources required to implement the above
• Ensure that the health, safety and environmental policy is reviewed at periods not exceeding three years from the effective date or by a
  date set by the Chief Executive Officer
• Annual OHS Audit Report by independent SP

Service Level Agreement’s Compliance:

• Monitor and control work as defined in the service level agreements and define performance standards
• Provide feedback to the Regional Manager performance

Monitor and respond to tenant maintenance queries:

• Manage tenant maintenance complaints
• Log maintenance calls and or walk in queries
• Use the Novtel system to control maintenance management
• Appoint contractors and monitor progress
• Give continuous feedback to the tenants and close the loop

Efficient Unit Turnovers:

• Inspect empty unit to asses repairs
• Obtain quotes to repair / paint units
• Issue work to contractors
• Inspect work prior to handover to TLO’s
• Approve payment to contractors

Maintenance and Repair Management:

• Monitor the condition of the buildings through:
  - Inspecting the buildings and grounds and identifying key areas of concern
  - Reviewing any security or maintenance incidents
  - Reviewing cleanliness of the buildings
• Manage the performance of service providers ensuring optimum service provision e.g. garden service, refuse collection services, security contractors
• Ensure that tenants are briefed on their maintenance
  responsibilities
• Ensure that the all repairs are processed, on time according to set standards of delivery
• Attend to the removal of abandon vehicles

Managing of Facilities Staff and Service Providers:

• Targets issued and signed off Facilities Coordinator
• Appraisal feedback done with Regional Manager for the Facilities Team
• Training needs identified and costed, for inclusion in the budget for the following year. Submitted to Regional Manager by end March of each year