Senior Business Analyst with Production Support and Testing

SUMMARY:

An exciting contract position has become available for a BUSINESS ANALYST to join the technology department of one of our leading clients in the banking sector. 

POSITION INFO:
JOB DESCRIPTION INFORMATION:

Job Title: Senior Business Analyst with Production Support and Testing
Employment Type: Contract On-site
Work Location: Johannesburg - Sandton

JOB CONTEXT:
We are seeking an experienced and dynamic Senior Business Analyst, Production Support and Testing to join our team in a leading global bank. The ideal candidate will need to have a strong background in Global Markets (Financial Markets), coupled with expertise in business and analysis, production support, and testing. This individual will play a critical role in ensuring the operational stability and integrity of critical financial applications and systems.


JOB SCOPE & RESPONSIBILITIES

• Business Analysis:

o Work closely with Data Analytics and Business users to understand their requirements, goals, and pain points in order to help deliver technical solutions that meet business needs.
o Define and document functional and non-functional requirements for system changes, enhancements, or new projects.
o Analyze and model business processes, identify system gaps, and recommend solutions to optimize operations and increase efficiency.
o Serve as a liaison between business units and technical teams, ensuring clear communication and alignment between the two.

• Production Support:

o Provide first-line and second-line production support for core banking applications, financial systems, and trading platforms, ensuring the smooth and efficient operation of critical business functions.
o Troubleshoot and resolve production issues, collaborating with development and infrastructure teams to identify root causes and implement solutions in a timely manner.
o Monitor system performance and transaction flows to proactively identify potential risks, anomalies, and areas for improvement.
o Coordinate incident management, conduct post-incident reviews, and ensure timely communication with business stakeholders regarding system outages or disruptions.

• Testing & Quality Assurance:

o Develop test plans, test cases, and test scripts based on business requirements and technical specifications.
o Collaborate with the development and QA teams to execute functional, regression, and UAT testing for system enhancements, patches, and new releases.
o Develop Test Plans, Test Strategy, Requirement Traceability Matrix experience
o Support the testing lifecycle from preparation and execution to defect management and validation.
o Ensure thorough test coverage and ensure that testing results align with business requirements and objectives.

• Stakeholder Management:

o Engage with senior stakeholders across business units to gather feedback on system performance and user experience.
o Assist in change management and release management activities, ensuring smooth system deployments with minimal disruption to business operations.

• Documentation & Reporting:

o Create and maintain detailed documentation for processes, system configurations, and known issues.
o Produce regular reports on system performance, incidents, and trends, providing actionable insights to management and business stakeholders.

• Continuous Improvement:

o Drive continuous improvement efforts by identifying opportunities for process automation, efficiency gains, and risk mitigation.
o Stay up to date with industry trends, financial products, and emerging technologies in banking and financial markets.


QUALIFICATION AND EXPERIENCE:

Qualification:

• Bachelor’s degree in Computer Science, Information Technology, Finance, or a related field.
• Relevant certifications (e.g. ISTQB, ITIL,) are a plus.

Experience:

• Minimum 5-7 years of experience in production support, business analysis, and testing within Global Markets (Financial Markets).
• Proven experience supporting complex financial systems and applications (e.g., trading platforms, payment systems, risk management systems).
• Strong understanding of financial products, capital markets, derivatives, and treasury operations.
• Hands-on experience with incident management, root cause analysis, and performance monitoring of banking systems
• Familiarity with cloud technologies and their application within the financial services sector.
• Experience in DevOps practices and CI/CD pipelines.
• Knowledge of specific tools used in financial markets (e.g., Front Arena, 360T, Market Data Vendors, Mosaic and others).

COMPETENCIES:

Technical Skills:

• Proficiency in SQL and experience working with databases for data analysis and troubleshooting. 3-5 years.
• Knowledge of system monitoring tools, performance tuning, and automated testing frameworks. 3-5 years.
• Experience with ticketing systems (e.g., Azure Devops (ADO), ServiceNow), change management tools, and test management tools (e.g., Qmetry). 3-5 years.
• Experience with Web services, SOAP UI, UML 3-5 years.

Soft Skills:

• Strong analytical and problem-solving skills with the ability to troubleshoot complex issues in high-pressure environments.
• Excellent communication and interpersonal skills, with the ability to interact with both technical teams and business stakeholders.
• Strong organizational skills with attention to detail and the ability to manage multiple priorities.
• Proactive, self-motivated, and able to work independently and as part of a team.

Beneficial Skills:

• Knowledge of Agile, SDLC, and ERP: Familiarity with these methodologies and systems is advantageous 3-5 years.
• Continuous Learning: Staying updated with the latest market developments, financial technologies, and regulatory changes.

PACKAGE & REMUNERATION:

• Salary will be commensurate with experience and qualifications.

 

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