Senior Administrator | Claremont

SUMMARY:
Senior Administrator | Claremont

POSITION INFO:

Our client is seeking a dedicated professional with a keen eye for detail and a passion for excellence in client service. This role offers an exciting opportunity to manage key processes and ensure regulatory compliance for a range of retirement and post-retirement products. If you have a strong background in LISP retirement and life products and thrive in a fast-paced, collaborative environment.

To manage processing and client service activities for various retirement and post-retirement products.

Key Relationships:

• Internal clients – advice and advice assistants.
• PAS team.

Qualifications and Experience:

• Relevant qualification or B Com degree in finance or business management.
• 5 years’ experience in LISP retirement and life products.

Computer Competency Requirements:

• Proficiency in Microsoft Office suite.

Core Competencies:

• Strong administrative skills.
• Highly methodical.
• Self-starter with a broad task capability.
• Strong numerical skills.
• Attention to detail and accuracy.
• Excellent time management.
• Ability to work independently with minimal supervision.

Knowledge Requirements:

• In-depth understanding of the financial services industry and products.
• Familiarity with retirement funds and life products.

Personal Attributes:

• Excellent interpersonal skills.
• Client-oriented.
• High emotional intelligence.

Key Performance Areas / Strategic Business Deliverables:

Technical Oversight and Regulatory Compliance:

• Ensure compliance with regulatory rules and controls regarding legal administration.
• Collaborate with the legal and compliance team to address regulatory changes impacting legal administration.
• Represent the team in internal governance and management forums, such as trustee boards for retirement funds.
• Update key processes and maintain the knowledge base in line with regulatory and business rules related to legal administration.

Process Management:

• Administer and oversee processing of death, disability, divorce orders, and maintenance claims.
• Manage retirement, pre-retirement, and emigration withdrawals.
• Handle transfers related to Retirement Funds and Living Annuities.
• Process maintenance instructions including switches, change of details, and Annuity Revaluations.
• Resolve complex cases.
• Apply or cancel relevant Tax Directives and ROT applications on ITax as needed.
• Complete manual ROT requests and forms related to transfers.
• Liaise with external suppliers regarding transfers, withdrawals, and claims within SLA.
• Review and authorize legal administration team cases.
• Experience in retirement s37 death benefit allocation investigations is advantageous.
• Ensure all workflow items are actioned daily with clear notes on the workflow system.

Support to Operations Team Leader:

Assist in managing legal administration operational risks through:

• Case reviews.
• Monitoring workflow items near or over SLA.
• Reviewing pending cases.
• Assessing key risk metrics like outstanding ROTs and complaints.