Scheduler

SUMMARY:
Red Ember Recruitment is recruiting for a Scheduler for our client in Irene.

POSITION INFO:

• Scheduling installations and repairs with Customers as per requests from customers, sales and technical support and other staff
• Scheduling installation and repairs with Technicians
• Create Telegram message for running repairs and maintenance and deleting these alarms once completed.
• Maintaining eWorks on an ongoing basis by:
• Creating Jobs with detailed instructions and needs analysis as required.
• Assigning Technicians to jobs
• Emailing clients confirming appointment and second email for completion
• Check all jobs for status after the appointment.
• Reschedule declined / abandoned jobs by creating a new job.
• Liaising with procurement to check stock and fitment or repair requirement and boot stock with Technicians on an ongoing basis.
• Take responsibility and ownership for all job cards and tickets created by yourself, clean up job cards, emails, telegrams and tickets on a daily basis.
• Monitor customer WhatsApp groups, Telegrams and emails and ensure tickets or jobs are raised for the required work and that all requests and matters are completed to client satisfaction.
• Provide feedback on the customer groups, Telegrams and emails after arrangements have been made or sent to ticket user and monitored until successfully closed.
• Perform any additional functions within the job portfolio as required from time to time.
• Report any inconsistencies and ongoing problems to management by email.

Requirements

NB! This job is now closed. You can apply for other jobs by uploading your CV.