Sales Process & Services Manager

• A Bachelor’s Degree/Diploma in Business Administration, Sales, Marketing or a related field.
  • Minimum of 5 years’ experience in a sales environment, with at least 3 years in a management role focusing on optimisation.
  • Strong leadership and management expertise.
  • Proficiency in Microsoft Office (especially Excel).
  • Experience in Customer Relations Management (CRM) will be an advantage.
  • Results-driven with a strong focus on exceeding targets.
  • Highly customer focused, with resilience to perform under pressure.
  • Skilled in coaching, mentoring, and fostering a collaborative team environment.
  • The ability to influence and lead change effectively.
  • A strong work ethic and flexibility to support a 24-hour operating business that thrives on

innovation and excellence.

Duties:

• Sales and operations management to ensure smooth processes and exceptional customer service.
• Leadership and team development to drive departmental and organizational success.
• Quality management and process and systems optimization to align with evolving business goals.
• Analyse and apply insights to achieve data-driven decision making and measurable results.
• A dynamic leader with a passion for service excellence and ready to lead and inspire.

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