Sales Operations and Branch Manager

SUMMARY:
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POSITION INFO:

Our client, a power solutions company with offices in Somerset West and Johannesburg, is looking for an experienced Sales Operations and Branch Manager to join their dynamic team in their Somerset West Office.

Job Overview:

The Sales Operations and Branch Manager is responsible for overseeing the daily operations of a branch while managing the sales function to ensure targets are met and that high levels of customer satisfaction are maintained. This dual-role combines strategic oversight of sales processes, branch administration, and team leadership, requiring a balance of operational management and sales performance. The manager will also be responsible for optimizing sales activities, driving business growth, and leading a high-performing team to meet the company’s goals.

Key Responsibilities:

Head of Sales Operations and Customer Success:

• Work with suppliers to optimize stock levels – Avoid overstocking and shortages by ensuring the right balance between demand and supply.
• Ensure smooth inventory flow from warehouse to customers to prevent fulfilment delays and inefficiencies.
• Analyse stock movement trends to provide insights to the sales & procurement teams for better decision-making.
• Improve forecasting & replenishment cycles to reduce inefficiencies, holding costs, and stock outs.
• Manage the logistics process from quoting to booking – Ensure accurate pricing, lead times, and availability when quoting customers and confirming stock with suppliers.
• Communicate order status updates to customers – Provide timely updates on order confirmations, expected delivery timelines, and any potential delays to enhance customer experience.
• Onboard new salespeople – Organise training on products knowledge, sales processes, customer relationship management, and internal systems to set new team members up for success.
• Support sales team with tenders and complex deals – Assist in preparing responses for tenders, providing detailed product specs, pricing, and logistical information when customers require more in-depth support.
• Systems management and accuracy - Assist and ensure the systems used in the business provide accurate data and are consistently maintained and audited, as well as supported and enhanced when a gap in the systems is identified.
• Assist with payments and invoicing from vendors and to customers to ensure ease of operation.

Cape Town Branch Management:

• Oversee day-to-day operations of the branch, ensuring the branch runs efficiently and effectively.
• Lead and motivate the branch team, ensuring excellent customer service, employee satisfaction, and a productive working environment.
• Manage branch budgets, expenses, and financial reporting to ensure profitability.
• Maintain inventory and supplies, ensuring the branch is stocked and well-prepared.
• Handle customer complaints and issues with a focus on customer satisfaction and loyalty.
• Ensure compliance with company policies, industry regulations, and health and safety standards.
• Prepare and deliver regular reports on branch performance to senior management.

Team Leadership and Development:

• Lead, coach, and mentor a team, ensuring they meet their individual and team goals.
• Develop training programs to enhance the sales skills and product knowledge of the team.
• Conduct performance evaluations and provide constructive feedback for team members.
• Foster a positive, collaborative work environment that promotes teamwork and high morale.

Qualifications:

• Education: Bachelor’s degree in Business Administration, Sales, Marketing, or related field (preferred).
• Experience:
  • 5+ years of experience in sales operations or branch management, with a proven track record of sales performance and team leadership.
  • Experience in managing a team and optimizing sales processes.
  • Strong understanding of CRM systems, sales analytics, and operational processes.
• Skills:
  • Strong leadership, communication, and interpersonal skills.
  • Problem-solving and decision-making abilities.
  • Ability to manage multiple priorities and tasks efficiently.
  • Proficiency in Microsoft Office and CRM software.
  • Strong financial acumen and experience with budgeting.
• Bonus Skills:
  • Worked with CinCore or Dear tool
  • Worked with PowerBi
  • Has done with in Logistics Management

Personal Attributes:

• Results-oriented with a strong drive to exceed sales goals.
• Ability to motivate and inspire a diverse team.
• Excellent organizational and time-management skills.
• High attention to detail and commitment to maintaining operational standards.

Additional Information:

• Travel may be required depending on branch locations.
• Competitive salary and benefits package.

• This role requires an individual who is both strategic and hands-on, with a keen ability to manage sales processes and branch operations simultaneously. If you're a driven leader who enjoys fostering growth, optimizing operations, and leading a team to success, we encourage you to apply!

Salary: Market related, depending on experience.

Area: Somerset West.

Years Experience: 5 years plus sales and branch management experience, ideally in the renewable energy engineering sectors.

Please apply online if you meet the necessary requirements and believe this is an opportunity you will thrive in.

If you have not been contacted within 14 days, please consider your application as unsuccessful.