Sales Manager- Technical (Refrigeration)

SUMMARY:
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POSITION INFO:

Role Description:
• Manage both Local and Exports Sales team: KPI’s, Sales planning, Budgets
• Develop and implement Sales strategy for both Local and Export Sales
• Local and Exports Sales budgeting and forecasting
• Lead Sales Team to achieve their set targets
• Manage customer expectations and relationships
• Handling Customer Complaints & Ensuring Customer satisfaction
• Identify & generate potential leads and new markets
• New client Acquisition
• Manage selected key accounts / customers
• Maintain relationships with key customers including facing key customers
• Manage Sales pipeline and Report on Sales activity on a weekly basis
• Manage Quotations and Estimates to be done correctly and within set time frames
• Manage Customer base Debtors and assist with following up payments
• Manage Estimator and Draughting Department, balancing load and prioritizing of enquiries
• Analysing Sales Data to adjust Customer & Market approach accordingly
• Manage Sales Processes to ensure they are efficient and effective
• Co-ordinating Sales leads with the relevant group companies to discuss best approach
• Support Sales team by ensuring factory production aligns with Project dates
• Coaching, Motivating, Mentoring, Building & Supporting Sales team
• Build a solid, positive, customer centric, ethical and high performing sales culture
• Exhibit at Expos and Trade shows
• Manage Sales team Commission monthly where applicable
• Ensure pricing and discount structures are revised regularly and communicated to Estimator team

Skills Requirements:
• Excellent verbal communication skills
• Able to build and maintain deep customer relationships
• The ability to sell products, services and close deals
• Customer services skills
• Strong Technical ability
• Leadership skills and ability to use initiative
• Problem and conflict management skills
• Proven track record in Management role
• Willing to travel

Experience:
• Solid understanding and experience in the retail industry
• Experience in sales and execution of capital equipment (preferably within the retail industry)
• Well networked within the franchise and corporate retail sector
• Refrigeration experience advantageous
• Experience in refrigerated cabinets and insulated cold/freezer rooms advantageous