Sales & Marketing Business Relationship Manager

Recruiter:

MECS Africa

Job Ref:

CPT000396/LO

Date posted:

Tuesday, July 23, 2024

Location:

Capetown, South Africa

SUMMARY:
A world class fuel refinery has a vacancy available for a Sales & Marketing Business Relationship Manager at their premises in Milnerton, Cape Town.

POSITION INFO:
Responsibilities:

Lead a team of IT professionals to deliver support and value to the BU in order for it to meet its strategic objectives.
Direct and manage the provisioning of IT services to the sales operations of the business.
Maintain demand process for new proposals with overall responsibility for steering these proposals through the early phases of approval
Develop and enhance relationships with key business stakeholders, actively manage their expectations & monitor satisfaction levels
Address sales and marketing demand by capturing high level technology requirements
Develop training, maintenance, implementation, upgrade, enhancements, safety procedures, protocol, and documentation where required
24/7 availability to resolve critical issues
Provide overall oversight and management guidance for all vendors to ensure compliance to agreed SLAs
Contract Management - Evaluates a potential service provider’s reputation, resources and expertise
Carry-out all required contract negotiations for new and existing contracts with third parties
Regular presentations and updates at leadership forums e.g. Sales LT’s, Franchise Advisory Councils, Exco’s, Partner forums, etc.

Qualifications and Experience:

Bachelor’s Degree in Computer Science, Information Systems or other related field, or equivalent work experience.
SAP certification and/or experience preferred, especially SAP SD and Hybris/Commerce Cloud
CRM certification or experience preferred
10 or more years IT experience, preferably in a Retail environment
5+ years management experience, preferably in a business facing / client facing role
Deep understanding of the retail technology stack to include OS, DB, middleware, POS, Loyalty, Card processing, IoT, application layer, virtualisation, and cloud technologies

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