SaaS Specialist (Customer Success Consultant)

Recruiter:

Network Recruitment

Job Ref:

BIT003279/Mel

Date posted:

Monday, September 2, 2024

Location:

Johannesburg, South Africa

SUMMARY:
A client in the credit risk space is looking for a Customer Success Consultant (SaaS Specialist) to join their Global Fraud Solutions team. This role is a key aspect of ensuring global solutions are performing as per agreed SLA's as well as handling day to day first line support.

POSITION INFO:
Qualifications:

BSc degree in business / finance / computer science

Requirements:

3 years in a consulting space within project management, implementation management, and fraud management
Customer success experience
Access management experience
JSON, Tableau, Looker / Databricks

Â
KPAâs:

Identify opportunities and challenges and consult with clients to develop solutions
First line support for day to day operational and technical questions for standard support clients
Assess service statistics
Prepare reports
Manage and track issues to ensure accurate resolutions
Provide support across fraud and identity platforms
Respond to customer tickets

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Apply now!
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If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.

For more information contact:
Mel Nandalall
Senior IT Recruitment Consultant
E-Mail:

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